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About the Role
Support the delivery of safe, reliable, and customer-focused light rail services across Sydney by monitoring performance, responding to operational issues, and improving service outcomes in collaboration with operators and stakeholders.
Responsibilities
- Monitor light rail service and asset performance to ensure operational requirements and customer needs are met.
- Support the management of incidents, service disruptions, and emerging issues in a live public transport environment.
- Collaborate with light rail operators to address performance concerns, operational risks, and areas of non-compliance or suboptimal service delivery.
- Analyze operational data to identify trends, forecast risks, and recommend practical improvements.
- Prepare accurate reports, analysis, and advice for senior leaders on service performance, operational issues, and improvement opportunities.
- Coordinate light rail service delivery requirements for major cultural and sporting events across Sydney.
- Build collaborative relationships with operators, industry representatives, government agencies, and internal teams to achieve safe and reliable customer outcomes.
- Support the timely escalation and resolution of complex operational and performance matters.
- Contribute to continuous improvement initiatives that enhance service reliability, transparency, efficiency, and value for money.
- Support the day-to-day management of operator contracts, including maintaining accurate records and preparing correspondence related to service performance and contractual requirements.
Requirements
- Experienced operations professional with a strong understanding of service delivery, performance management, and incident management within a public transport or similarly complex operational environment.
- Ability to monitor live operations, identify emerging issues, and coordinate effective responses.
- Analytical skills to interpret operational and performance information, identify trends and risks, and prepare clear recommendations.
- Comfortable working with detailed service and asset performance data and translating findings into practical actions.
- Confident communicator capable of building productive relationships with transport operators, government agencies, industry representatives, and internal stakeholders.
- Collaborative approach to manage competing priorities, address performance concerns, and maintain momentum in complex or sensitive operational matters.
- Experience working with service providers or operators to monitor performance standards, resolve service delivery issues, and support continuous improvement.
- Proactive, resilient, and comfortable operating with autonomy when managing day-to-day priorities.
- Willingness to travel when required.
Skills
- Service Delivery
- Performance Management
- Incident Management
- Operational Monitoring
- Risk Analysis
- Data Analysis
- Reporting
- Stakeholder Relationship Management
- Contract Management
- Commercial Acumen
- Public Sector Governance
Location
- Sydney
- Elizabeth Street Sydney office
Work Type
- Permanent
- Full-time
- Hybrid
- On-site attendance required on occasion
Experience Level
- Experienced professional
Education Level
- Relevant qualifications or equivalent industry experience in business operations, transport operations, procurement, contract management, commerce, law, or economics.
Benefits
- Flexible work options may be available
About the Company
- Transport for NSW provides a safe, integrated, and efficient transport system that connects people, communities, and industry every day.
- Our workforce is as diverse as the community we serve.
Equal Opportunity
- Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.