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About the Role

Okta is building the trusted, neutral infrastructure to safely embrace the era of AI, securing every identity from AI to human. This role offers an opportunity to do career-defining work on a mission-driven team.

Responsibilities

Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing.
Learn customers' business deeply, gaining insights into their strategies, goals, and challenges through the lens of identity.
Build and nurture long-term relationships with stakeholders from developers to C-level executives, evolving customers into Auth0 champions.
Conduct regular customer meetings with executives to recap past value, show progress on current initiatives, and discuss future state or roadmap items.
Conduct regular customer meetings with technical practitioners on identity solutions, technical guidance, and best practices.
Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations.
Collaborate with stakeholders to develop strategies to increase customer adoption and uncover growth opportunities.
Analyze trends, identify areas for improvement, and take action to optimize customer outcomes.
Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience.
Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach.

Requirements

5+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (or comparable technical practitioner role) in the customer identity/identity access management space.
Fluent in French and comfortable communicating with French-speaking customers and stakeholders.
Working proficiency in core CIAM areas or technical competencies including technologies and protocols for authentication and authorization (OAuth, OpenID Connect, and SAML 2.0).
Working proficiency in consuming APIs and HTTP request methods.
High-level understanding of custom consumer and SaaS apps, including their architecture, user experience considerations, and common integration patterns.
Working proficiency in security and performance monitoring, and 3rd party signals integrations (SIEM, WAF, etc).
Understanding of the general cybersecurity landscape with respect to threats and challenges.
Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use.
Understanding of software development lifecycle and application builder practices.
A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives.
Strong business acumen and history of success owning enterprise segment customer relationships and escalations.
Ability to track and manage multiple parallel initiatives or projects.
Strong presentation and whiteboarding/diagram skills.
Excellent communication skills with the ability to set expectations and communicate goals and objectives with customers at various levels.
Ability to influence customer behavior & health metrics across a portfolio of customers.

Skills

Identity and Access Management
Customer Identity
OAuth
OpenID Connect
SAML 2.0
API Consumption
HTTP Request Methods
SaaS Applications
Web Applications
Native Applications
Security Monitoring
Performance Monitoring
SIEM
WAF
Cybersecurity
SaaS
PaaS
Cloud Services
Software Development Lifecycle
Business Acumen
Customer Relationship Management
Project Management
Presentation Skills
Whiteboarding
Communication Skills
Influencing Skills

Location

Dublin
London
Paris

Work Type

Hybrid

Experience Level

3+ years in customer identity/identity access management
5+ years in information technology

Benefits

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

About the Company

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app.
Our Auth0 and Okta Platforms enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences.
We are building a world where Identity belongs to you.
Our global community, spanning over 20 offices worldwide, is united by a drive to innovate.
Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Equal Opportunity

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.