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About the Role
Slack is looking for an Experience Architect on the Solution Design team to join our global project delivery organization supporting enterprise customer implementations. This role involves designing, validating, and documenting solutions for Enterprise customers across use cases, teams, and geographies, balancing customer needs, platform capabilities, and delivery feasibility in a fast-paced, AI-forward environment.
Responsibilities
- Own solution design across the Discover, Define, and Design stages of the Salesforce Delivery Methodology, translating customer requirements into clear, buildable solution designs.
- Evaluate and recommend the right mix of out-of-the-box Slack/Slack AI capabilities versus custom configuration, always favoring the simplest viable path.
- Partner closely with Delivery Managers, Technical Architects, and customer stakeholders to align solution design with scope, timeline, and success measures.
- Produce and maintain solution design artifacts — architecture diagrams, functional specs, configuration workbooks — that development and QA teams can build against.
- Lead design workshops with customer technical and business stakeholders, facilitating trade-off discussions and driving toward a validated solution.
- Proactively surface design risks and work cross-functionally to resolve them before they impact delivery.
- Continuously improve design practices and reusable design patterns, incorporating AI-native tooling to increase design efficiency and consistency across engagements.
- Identify integration points with Salesforce products and design cross-cloud solutions that keep Slack at the center of the customer's workflow.
- Support post-launch adoption by ensuring the solution design accounts for change management and long-term platform maturity.
Requirements
- 8-10+ years of solution design, architecture, or technical consulting experience, preferably in SaaS and/or professional services.
- Demonstrated experience designing enterprise-scale solutions involving collaboration, workflow, or integration platforms.
- Possess a working knowledge of (or ability to quickly ramp on) the Salesforce Delivery Methodology and Slack/Slack AI product capabilities.
- Highly analytical, with a proven ability to work through ambiguity and competing requirements to land on the right design.
- Excellent communication skills for translating technical design decisions to both customer stakeholders and delivery teams.
- Hands-on familiarity with integration patterns and API-based architecture, ideally including Salesforce products.
- Collaborative mindset — comfortable partnering with Delivery Managers, Technical Architects, and customers to reach a shared design.
- Natural curiosity, a love of learning, and a habit of sharing design knowledge and patterns with others.
Skills
- Slack AI
- Salesforce Delivery Methodology
- Slack AI capabilities
- Slackbot capabilities
- Agentforce integrations
- Salesforce products
- Sales Cloud
- Service Cloud
- Agentforce
- integration patterns
- API-based architecture
Location
- Global
Work Type
- Full-time
Experience Level
- 8-10+ years
Salary/Compensations
- $148,500 - $223,900 annually
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- Slack is the collaboration hub of choice for companies of all sizes worldwide — ensuring the right people stay in the loop, key information stays at their fingertips, and teams stay connected, now increasingly powered by Slack AI.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- At Salesforce, we believe in equality for all.
- We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
- Know your rights: workplace discrimination is illegal.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.