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About the Role

The Senior School Operations Officer will support the effective delivery of School-wide operational activity, ensuring consistent, efficient and student-focused processes. The role will coordinate and oversee a range of operational activities, manage competing priorities and contribute to continuous improvement, ensuring services align with University regulations, quality requirements and institutional priorities. The role will work across both the Clerkenwell and Tooting campuses, supporting consistent approaches and effective operational delivery across the School.

Responsibilities

Supporting the effective delivery of School Operations activity.
Coordinating administrative processes that underpin the student and academic experience.
Supporting the delivery of key operational activities across the student lifecycle.
Coordinating with academic and Professional Services colleagues.
Monitoring and resolving operational issues.
Contributing to the development and implementation of consistent, efficient and student-focused processes across the School.

Requirements

Knowledge of higher education procedures, regulations and administrative processes.
Experience of delivering complex operational activity within a busy, student-focused environment.
Strong organisation, analytical and problem-solving skills.
Ability to manage competing priorities.
Ability to interpret regulations and resolve operational issues effectively.
Excellent communication and relationship-building skills.
Ability to work collaboratively with academic and Professional Services colleagues.
Ability to coordinate activity across teams.
Experience of student records systems such as SITS is desirable.
Ability to support and contribute to continuous improvement is desirable.

Skills

Organisation
Analytical skills
Problem-solving skills
Communication skills
Relationship-building skills

Location

Clerkenwell campus
Tooting campus

Work Type

Internal Employees Only

Salary/Compensations

Sector-leading salary

Benefits

Pension scheme
Comprehensive package of staff training and development

About the Company

City St George’s, University of London is the University of business, practice and the professions.
The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology.
Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.
Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Equal Opportunity

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
City St George’s operates a guaranteed interview scheme for disabled applicants.