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About the Role

This pivotal role provides leadership for the University's centrally managed examinations, timetabling and space utilisation services across multiple campuses, ensuring the effective delivery of teaching and assessment activities for thousands of students. The postholder will drive operational excellence, continuous improvement and service innovation while working collaboratively with academic and professional service colleagues. This is an exciting opportunity to shape institutional planning, enhance the student experience and support the University's educational mission.

Responsibilities

Lead the strategic planning and operational delivery of examinations, timetabling and space utilisation services.
Ensure the accurate and timely production of examination and teaching timetables.
Oversee service performance and continuous improvement.
Manage operational risks, budgets and resources.
Provide leadership to professional teams.
Support institutional planning, capacity management and the effective use of University facilities.

Requirements

Substantial leadership experience within higher education or a similarly complex environment, with responsibility for large-scale operational services.
Strong planning skills.
Strong stakeholder management skills.
Strong communication skills.
Strong problem-solving skills.
Experience of leading teams.
Experience of managing budgets.
Experience of driving service improvement.
Knowledge of student records systems.
Knowledge of assessment operations.
Knowledge of the effective management of complex processes.

Skills

Planning
Stakeholder management
Communication
Problem-solving
Leading teams
Managing budgets
Driving service improvement
Student records systems
Assessment operations
Complex process management

Location

Multiple campuses

Work Type

Internal applicants only

Experience Level

Experienced leader

Salary/Compensations

Sector-leading salary

Benefits

Pension scheme
Comprehensive package of staff training and development

About the Company

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.
The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology.
Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.
Our research is engaged, at the frontier of practice and has a positive impact on the world around us.
Academic Services is responsible for delivering professional, responsive and effective academic and student administration that supports the educational mission of City St George’s, University of London.

Equal Opportunity

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
City St George’s operates a guaranteed interview scheme for disabled applicants.