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About the Role
Solutions Engineers at Atlassian are accustomed to solving our customer’s hardest problems and closing our largest enterprise deals. In this role, you’ll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassian’s customers. You’ll strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business.
Responsibilities
- Specialize in Atlassian’s ITSM offerings, leveraging expertise to design, implement, and optimize solutions that enhance service delivery and operational efficiency for enterprise customers
- Work closely together with our cross-functional teams to drive the customer journey
- Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities
- Partner with sales management to align the overall account plan and customer outcomes
- Be delivering deeply compelling presentations, demonstrations and proof of concepts to customers and prospect
- Work with product management to advance Atlassian’s product line and provide customer feedback
Requirements
- 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity
- Excellent communication skills
- Strong presentation skills to multi-level audiences
- Unmatched agility to do what it takes to get the job done
- Experience selling ITSM solutions, helping customers manage and deliver IT services
- Creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions
- Equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences
- Love to learn and continuously grow and challenge yourself
- Open to giving and receiving feedback
- Tolerate failure
- Love to win, hate to lose
- Passionate about making customers and Atlassian successful
- Customer-centric mindset
- Proven track record in building executive relationships with customers
- Ability to rally internal teams to collaborate across the company to meet our customers needs
Skills
- ITSM solutions
- Pre-sales
- Communication
- Presentation
- Problem-solving
- Business analysis
- Technical analysis
- Value-based selling
- Executive relationship building
Location
- US
Work Type
- Office
- Home
- Hybrid
- Distributed-first
- Virtual interviews and onboarding
Experience Level
- 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity
Salary/Compensations
- Zone A: $137,703 - $179,779
- Zone B: $124,200 - $162,150
- Zone C: $114,300 - $149,225
Benefits
- Health coverage
- Paid volunteer days
- Wellness resources
- Benefits, bonuses, commissions, and equity may be available
About the Company
- Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team.
- With a focus on value selling, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes.
- We approach everything we do using our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge.
- Our employees work with Atlassian, not for Atlassian.
- Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful products that are at the forefront of cloud and artificial intelligence utilization.
- Atlassian, we're motivated by a common goal: to unleash the potential of every team.
- Our software products help teams all over the planet and our solutions are designed for all types of work.
- Team collaboration through our tools makes what may be impossible alone, possible together.
- We believe that the unique contributions of all Atlassians create our success.
Equal Opportunity
- We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
- All your information will be kept confidential according to EEO guidelines.
- We can support with accommodations or adjustments at any stage of the recruitment process.