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About the Role
Join our dynamic hospitality team as a Guest Service Agent, where your friendly demeanor and commitment to excellence will create memorable experiences for our guests. We are seeking a motivated and professional individual to provide exceptional customer service and ensure our guests feel welcomed and valued throughout their stay.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Respond promptly to guest inquiries, requests, and concerns, providing effective solutions
- Manage reservations, cancellations, and modifications accurately using our booking system
- Provide information about hotel amenities, local attractions, and services to enhance guest experience
- Maintain a clean and organized front desk area and ensure all guest records are up-to-date
- Collaborate with other departments to fulfill guest needs and ensure smooth operations
- Handle cash and credit transactions accurately and securely
- Uphold hotel policies and standards to ensure guest satisfaction and safety
Requirements
- High school diploma or equivalent; additional hospitality training is a plus
- Previous experience in guest services, hospitality, or customer service preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a positive attitude
- Ability to multitask and work efficiently in a fast-paced environment
- Proficiency with reservation systems and basic computer skills
- Professional appearance and demeanor
- Flexibility to work various shifts, including evenings, weekends, and holidays
Skills
- Communication skills
- Interpersonal skills
- Problem-solving abilities
- Multitasking
- Reservation systems proficiency
- Basic computer skills
Location
- Williamsburg
Work Type
- Full-time
Experience Level
- Preferred experience in guest services, hospitality, or customer service
Education Level
- High school diploma or equivalent
About the Company
- We foster a welcoming and inclusive work environment that values growth, teamwork, and professional development.
- Join us and be part of a team dedicated to delivering outstanding guest experiences and creating a positive atmosphere for both guests and staff.