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About the Role
The Waldorf Astoria New York is seeking an Event Experience Manager to unveil a new era of luxury, embodying the spirit of New York City. This role involves overseeing all aspects of event planning and execution, delivering memorable experiences for every guest.
Responsibilities
- Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience.
- Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience.
- Establish and maintain strong communication with clients throughout the event lifecycle to manage expectations, ensure satisfaction, and drive repeat business.
- Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service.
- Participate in client site visits and pre-event meetings; demonstrate product knowledge and assist in shaping event solutions that align with client needs.
- Apply sound judgment to resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure.
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Location
- New York
Work Type
- Full-time
Benefits
- 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
- Employee stock purchase program (ESPP) with a 15% discount on Hilton shares.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
- Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
- Free counseling and support through our Employee Assistance Program (EAP).
- Generous paid time off (PTO).
- A variety of health plans that keep you and your family covered.
- Retirement plans.
About the Company
- After undergoing a transformative restoration, The Waldorf Astoria New York is now open and has reignited its magnetic allure.
- With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests with the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership.
- In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
- At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.
- Come for the job, stay for the career—and help us make every stay a little more magical.