Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this AI Workflow and Systems Design Lead - Remote role.

Rezi rewrites your resume against CSAA Insurance Group, a AAA Insurer's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the AI Workflow and Systems Design Lead - Remote posting at CSAA Insurance Group, a AAA Insurer — free, in seconds.

About the Role

The AI Workflow & Systems Designer is a senior individual contributor who partners across business and technology to redesign complex workflows and create AI-ready systems of work. The role leads discovery, defines how people and AI work together, translates business needs into implementation-ready designs, and helps build repeatable Enterprise Systems Design practices.

Responsibilities

Lead AI Workflow Reinvention and Systems-of-Work Design
Design Human + AI Ways of Working
Create Implementation-Ready Systems Design Artifacts
Connect Business Intent to Technology Delivery
Design for Reuse, Not Just the Current Project
Partner Closely with Business Leaders
Help Build the Enterprise Systems Design Practice
Measure the Impact of Systems Design

Requirements

Bachelor's degree or equivalent practical experience.
10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
Solid ability to move between front-stage and backstage systems
Solid ability to create and communicate design artifacts such as systems-of-work blueprints, service blueprints, workflow maps, dependency maps, role and handoff models, decision models, and operating-model designs.
Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.
Solid understanding of human-AI interaction and human-in-the-loop design.
Ability to decompose sophisticated workflows into tasks, decisions, context, data, knowledge, tools, controls, and exceptions.
Strong business insight and ability to connect design decisions to measurable business value.
Experience facilitating senior-level and multi-functional workshops where participants have differing objectives or ownership.
Strong visual communication and storytelling skills; able to simplify sophisticated systems into clear, compelling representations.
High comfort with ambiguity and initiatives where no single function leads the entire outcome.
Demonstrated ability to influence without formal authority and move groups toward decisions and commitments.
Ability to work independently on high-profile engagements while collaborating effectively within a small, senior team.

Skills

Systems thinking
Service design
Workflow design
Generative AI
AI agents
Automation
Retrieval
Decision support
AI-enabled workflow patterns
Human-AI interaction
Human-in-the-loop design
Visual communication
Storytelling
Influence without authority

Location

Arizona - Home Teleworkers
Alabama - Home Teleworkers
Arkansas - Home Teleworkers
California - Home Teleworkers
Colorado - Home Teleworkers
Connecticut - Home Teleworkers
Delaware - Home Teleworker
District of Columbia - Home Teleworkers
Florida - Home Teleworkers
Georgia - Home Teleworkers
Idaho - Home Teleworkers
Illinois - Home Teleworkers
Indiana - Home Teleworkers
Iowa - Home Teleworkers
Kansas - Home Teleworker
Kentucky - Home Teleworkers
Louisiana - Home Teleworkers
Maine Home Teleworkers
Maryland - Home Teleworkers
Massachusetts - Home Teleworkers
Michigan - Home Teleworkers
Minnesota - Home Teleworkers
Mississippi - Home Teleworker
Missouri - Home Teleworker
Montana - Home Teleworkers
Remote (United States, excluding Hawaii and Alaska)

Work Type

Remote
Home Teleworkers

Experience Level

10+ years of dynamic experience

Education Level

Bachelor's degree or equivalent practical experience
Master's degree in Design Strategy, Human-Computer Interaction, Service Design, Business, Organizational Design, Technology, or a related discipline
Relevant training or certification in Systems Thinking, Service Design, Human-Centered Design, Lean Six Sigma, Process Design, Change Management, or AI-related disciplines

Salary/Compensations

The national average salary range for this position is $144,450.00-$160,500.00.
The starting pay range for this position across all the states we hire in is $144,450.00-$192,550.00.
Colorado Specific Job Range :$144,450.00 - $176,600.00

Benefits

Total compensation package
Annual bonus eligibility for most roles
401(k) with a company match

About the Company

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States.
We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties.
You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact.
Step into a role where you can contribute to our shared success through meaningful work.
At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.
We embrace a remote-first culture through our Flexible Workplace.
Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.
An inclusive and welcoming workplace is the cornerstone of our success.
By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members.
This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.
As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Equal Opportunity

CSAA Insurance Group is an equal opportunity employer.