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About the Role
As a Resourcing and Deployment Manager, Deals, you will strategically plan and oversee the allocation of Client Service Staff (CSS) to ensure alignment with firm priorities, achievement of business metrics, and resolution of unassigned clients and reallocations. You will utilize continuous planning and scheduling to meet firm utilization targets, focusing on staff leverage and peak season metrics. This role involves gathering staff career goals and strengths to match them with client engagements, collaborating with RM professionals to share best practices and improve processes, and building strong relationships within the line of service to become a trusted advisor. You will also analyze Resource Management KPIs, develop actionable plans for workload balancing, utilization improvements, and capacity management.
Responsibilities
- Strategically plan and oversee the allocation of Client Service Staff (CSS) to ensure alignment with firm’s strategic priorities, achievement of business metrics, and resolving unassigned clients and reallocations for new CSS joiners/leavers
- Utilize continuous planning and scheduling to meet firm utilization targets, with a primary focus on staff leverage and peak season metrics
- Gather information on staff career goals, strengths, and areas of opportunities to effectively match the right staff with the right client engagements
- Collaborate and team with RM professionals to share best practices, continuously improve processes, facilitate staff borrowing/lending and secondments, and participate in team initiatives for technology enhancements that drive operational improvement
- Build strong relationships within the line of service to establish oneself as a trusted advisor while also promoting and focusing on resource sharing across regional counterparts
- Analyze Resource Management KPI’s through reviewing reports and develop actionable plans for workload balancing, utilization improvements, and capacity management to match strategic goals
Requirements
- Solid understanding of Resource Management, including forecasting, strategic planning, and how these elements connect to overarching business strategy.
- Proficiency in data analysis and storytelling through data; with the capability of interpreting findings to provide actionable insights
- Exceptional communication skills (both written and verbal) with a proven track record to negotiate and influence effectively in high-stress situations while maintaining composure and empathy; consult with others, build relationships, facilitate group discussions, and execute on change management activities
- Demonstrated ability to make independent decisions and exercise excellent judgment without oversight.
- Strong problem-solving skills, with a clear understanding of the business impacts of resourcing decisions.
- Aptitude for addressing and de-escalating client concerns independently, maintaining professionalism in all interactions.
- Ability to manage ambiguity and complex projects, think strategically, and demonstrate agility under tight deadlines.
- Experienced in setting priorities, meeting, and exceeding deadlines while maintaining a high level of integrity and confidentiality.
- Proven track record of effective change management execution and the ability to deal confidently with partners and staff at all levels.
Skills
- Resource Management
- Forecasting
- Strategic Planning
- Data Analysis
- Data Storytelling
- Communication (Written and Verbal)
- Negotiation
- Influence
- Problem-Solving
- Change Management
- Agility
- Integrity
- Confidentiality
Location
- PwC Canada locations in major city centres
Work Type
- Full-time
Experience Level
- Manager
Salary/Compensations
- $81,900 - $131,900
Benefits
- Competitive compensation package
- Inclusive benefits
- Flexibility programs
- Variable incentive pay programs
About the Company
- We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life.
Equal Opportunity
- PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
- We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.