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About the Role
As a Food Server at Sonesta, you will help create memorable moments for guests by delivering attentive hospitality, personalized service, and outstanding food & beverage experiences across our restaurants, lounges, banquets, or dining outlets. This role is ideal for someone who thrives in a fast-paced hospitality environment, enjoys interacting with people, and loves creating memorable experiences.
Responsibilities
- Provide friendly, attentive, and professional food & beverage service to guests across restaurants, lounge, banquet, and dining operations.
- Take guest orders accurately, answer menu questions, make recommendations, and deliver exceptional guest experiences throughout service.
- Serve food and beverages according to hotel service standards, presentation guidelines, and timing expectations.
- Maintain a strong knowledge of menu offerings, beverages, wine selections, promotions, and daily specials.
- Process guest transactions, payments, and POS system operations accurately and efficiently.
- Monitor guest satisfaction throughout dining experiences and respond quickly and professionally to guest requests or concerns.
- Maintain cleanliness and organization across dining rooms, service stations, tables, and guest-facing areas.
- Support opening duties, closing side work, banquet setup, and operational readiness throughout shifts.
- Partner closely with Culinary, Bartenders, Food Runners, Banquets, and Food & Beverage leadership teams to support smooth operations.
- Follow food safety standards, sanitation procedures, responsible alcohol service guidelines, and hotel operational policies at all times.
- Support upselling initiatives, promotions, and guest engagement opportunities that drive revenue and enhance the dining experience.
- Help create a welcoming, energetic, and team-oriented atmosphere aligned with Sonesta’s People People culture.
- Perform any other duties as assigned.
Requirements
- Previous restaurant, hotel, banquet, hospitality, food service, or customer service experience preferred.
- Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
- Ability to multitask and thrive in a fast-paced hospitality environment.
- Knowledge of food & beverage service, dining etiquette, POS systems, and responsible alcohol service practices preferred.
- Strong attention to detail, presentation, cleanliness, and guest satisfaction standards.
- Ability to work collaboratively as part of a high-energy hospitality team.
- Food Handler Certification, TIPS Certification, or alcohol service certification preferred where applicable.
- A passion for hospitality, guest engagement, teamwork, and creating memorable dining experiences.
- Flexible availability including mornings, evenings, weekends, holidays, and event support as needed.
- Must complete the full application in addition to submitting a resume.
Skills
- Food & Beverage Service
- Guest Service
- POS Systems
- Responsible Alcohol Service
- Upselling
- Teamwork
- Communication
- Interpersonal Skills
Location
- On-site
Work Type
- Full-time
Experience Level
- Preferred previous experience in relevant fields
Education Level
- Food Handler Certification preferred
- TIPS Certification preferred
- Alcohol service certification preferred
Salary/Compensations
- Hourly Wage range ($17-$23)
Benefits
- Medical, Dental & Vision Insurance
- Health Savings Account (HSA) with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation & Sick Time
- Paid Parental Leave
- Company-Paid Life Insurance
- Company-Paid Short-Term & Long-Term Disability
- Hospital Indemnity, Critical Illness & Accident Insurance
- Educational Assistance
- Sonesta Hotel Discounts
- Additional Perks & Employee Discounts
About the Company
- Sonesta International Hotels is the 8th largest hotel company in the U.S. and is growing fast.
- They have a dynamic mix of full-service and focused hotels across major cities.
- Their diverse portfolio includes owned, managed, and franchised properties.
- Sonesta is in the business of people, bringing service with passion, loyalty with purpose, and creating experiences that genuinely connect.
- They deliver quality, value, and memorable stays across 1,000+ properties in eight countries.
Equal Opportunity
- Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.