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About the Role

The Rare Disease Key Account Manager's overall goal is to reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment by partnering with key stakeholders in targeted accounts. This role is responsible for unlocking operational and access challenges related to appropriate therapies across assigned health systems, specialty clinics, infusion centers, and sites of care to grow the overall rare disease business.

Responsibilities

Proactively assess the business environment across assigned accounts to identify access, operational, economic, and care-delivery barriers that affect appropriate rare disease therapy utilization.
Develop and execute account plans and identify Amgen portfolio objectives aligned to customer priorities.
Build stakeholder maps and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.
Translate account data and insights into clear opportunity hypotheses, action plans, and performance reviews.
Serve as the commercial lead for assigned account contracting opportunities, coordinating internal approvals and supporting compliant negotiation and execution.
Identify and address barriers related to contracting, customer membership, ordering, distribution channel, formulary or pathway decisions, and product availability.
Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support durable access solutions.
Support account business reviews that assess contract performance, patient access, operational readiness, and appropriate commercial opportunities.
Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk points.
Work with clinics and internal partners to identify practical improvements in reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
Engage sites of care through education, workflow support, and coordinated resources that strengthen readiness to initiate and maintain therapy.
Help customers diagnose and identify operational gaps that can delay treatment.
Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
Provide timely, actionable field insights into customer needs, competitive dynamics, reimbursement trends, and operational barriers.
Monitor account performance and adapt priorities to deliver against agreed objectives in a compliant manner.
Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
Lead matrix planning and follow-through for priority account initiatives, clarifying partner roles, decision points, owners, and timelines.

Requirements

Doctorate degree and 2 years of sales experience and/or related account management experience
Master’s degree and 4 years of sales experience and/or related account management experience
Bachelor’s degree and 6 years of sales experience and/or related account management experience
Associate’s degree and 10 years of sales experience and/or related account management experience
High School diploma/GED and 12 years of sales experience and/or related account management experience
Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
Demonstrated knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
Prior contracting, account negotiation, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
Understanding of clinic operations and site-of-care decision drivers.
Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
Executive communication, problem solving, and influence skills across clinical and administrative stakeholders.
Ability to manage competing priorities, operate independently, and execute through cross-functional teams.
A patient-centered, compliant approach to customer engagement and solution development.

Skills

Sales
Account Management
Rare Disease
Specialty Therapeutics
Biologics
Infusion
Buy-and-Bill
Reimbursement
Coding
Benefit Verification
Prior Authorization
Revenue Cycle Management
Contracting
Account Negotiation
Business Acumen
Data Interpretation
Executive Communication
Problem Solving
Influence
Cross-functional Team Leadership

Location

Assigned geography

Work Type

Field Sales
Travel

Experience Level

2 years with Doctorate
4 years with Master's
6 years with Bachelor's
10 years with Associate's
12 years with High School Diploma/GED

Education Level

Doctorate
Master's
Bachelor's
Associate's
High School Diploma/GED

Benefits

Comprehensive employee benefits package
Retirement and Savings Plan with generous company contributions
Group medical, dental and vision coverage
Life and disability insurance
Flexible spending accounts
Discretionary annual bonus program or sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

About the Company

Amgen is a biotechnology pioneer focused on serving patients living with serious illnesses.
The company's shared mission drives all its activities, aiming to help people live longer, fuller, happier lives.
Amgen focuses on four therapeutic areas: Oncology, Inflammation, General Medicine, and Rare Disease.
Amgen is advancing a broad pipeline of medicines for cancer, heart disease, inflammatory conditions, rare diseases, and obesity-related conditions.
Amgen's culture is collaborative, innovative, and science-based.

Equal Opportunity

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Amgen will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.