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About the Role

Microsoft is expanding its sovereign cloud portfolio to enable cloud and AI innovation in regulated markets. As the Foundational Offers Product Manager, Regulated Markets, you will translate evolving regulatory, sovereignty, and customer requirements into scalable service offers and differentiated customer experiences. You will own the end-to-end offer strategy and design across Microsoft Solution Areas and partner closely with various teams to develop, launch, scale, and manage these offerings globally.

Responsibilities

Define the vision and business goals that drive the strategy for offers in the regulated market segment, emphasizing customer success, resilience, security, and AI-driven innovation.
Prioritize a multi-year regulated-market support roadmap, balancing customer demand, market opportunity, delivery feasibility, investment requirements, and business impact.
Simplify the portfolio by establishing clear offer differentiation and planning the transition of legacy offerings into scalable, standardized commercial models.
Define supported customer scenarios, environments, personnel requirements, and delivery boundaries.
Partner with CELA, security, privacy, and Delivery to ensure commercial commitments are supported by operational controls and validated capabilities.
Establish clear processes for evaluating new requirements and preventing unsupported customer commitments.
Translate customer feedback, field insights, regulatory developments, and competitive intelligence into prioritized requirements for government and regulated commercial customers.
Collaborate with engineering and data science teams to embed AI capabilities into product design and delivery.
Translate product vision into scalable support models, consistent delivery frameworks, and global capacity planning, including for Government Cloud.
Translate offer requirements into business requirements, entitlement, onboarding, case-routing, access controls, personnel verification, tooling, and capacity plans.
Validate end-to-end customer scenarios through product design, UAT, and ensure readiness across supported commercial and government environments.
Develop and maintain market sizing, adoption forecasts, pricing, and investment cases in partnership with Finance and Delivery.
Evaluate cost-to-serve, capacity requirements, and profitability; use actual customer adoption and delivery experience to refine assumptions and prioritize investments.
Own the operational strategy for new and existing offerings, including customer transitions, renewals, SKU architecture, packaging, pricing, and incentives.
Partner with Sales, Product Marketing, and Customer Success to define target segments, customer value propositions, and routes to market.
Drive role-based field readiness, early-adopter customer engagement, and repeatable sales motions, with clear ownership of activation milestones and adoption outcomes.
Establish and manage core business processes including taxonomy, business rules, and performance reporting.
Ensure adherence to the full product lifecycle with clear go/no-go checkpoints.

Requirements

Bachelor’s Degree in Business, Operations, Finance, or a related field AND 10+ years of experience in product management, program management, process management, or process improvement — OR equivalent experience.
Master’s Degree in Business, Operations, Finance, or a related field.
Understand the requirements driving government and regulated customers, including data residency, operational sovereignty, security, compliance, local personnel/access requirements, and disconnected or customer-controlled environments.
Proven track record in end-to-end product or offer management, from ideation to launch and scale, with measurable business impact.
Demonstrated experience working with Customer Support or Professional Services organizations, including their operational models and customer engagement strategies.
Experience bringing commercial offerings to market — including pricing, packaging, SKU/offer architecture, and incentive design.
Experience partnering with engineering or data science teams to embed AI/ML capabilities into products or services.
Exceptional strategic analysis and creative problem-solving skills, with the ability to manage ambiguity and deliver clear, actionable solutions.
Excellent cross-functional collaboration skills, with the ability to influence and align stakeholders across all levels.
Experience presenting product strategy, roadmaps, and business outcomes to senior executives.
Deep understanding of Microsoft’s solution areas: Infrastructure; Digital & App Innovation; Data & AI; Business Applications; Modern Work; and Security.
Familiarity with Microsoft Unified Support and competing offerings from AWS, Google Cloud, Salesforce, and others is a plus.

Skills

Product Management
Program Management
Process Management
Process Improvement
Sovereign Market Expertise
Offer Management
Customer Support Operations
Professional Services Operations
Commercial Offerings
Pricing
Packaging
SKU Architecture
Incentive Design
AI/ML Integration
Strategic Analysis
Problem-Solving
Cross-Functional Collaboration
Stakeholder Influence
Executive Presentation
Microsoft Solution Areas
Microsoft Unified Support

Location

U.S.

Work Type

Full-time

Experience Level

10+ years of experience
IC6

Education Level

Bachelor’s Degree
Master’s Degree

Salary/Compensations

USD $130,900 - $277,200 per year (U.S. typical base pay range)
USD $165,600 - $303,600 per year (San Francisco Bay area and New York City metropolitan area base pay range)

Benefits

Eligible for benefits and other compensation

About the Company

With more than 45,000 employees and partners worldwide, the Customer and Commercial Success (CCS) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.
CCS drives cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction — whether in-product, digital, or human-centered.
CCS is responsible for end-to-end services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products.
The Service Portfolio and Delivery organization, part of CCS, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence, and nurture long-term loyalty.
Microsoft Unified enables a proactive approach with customers that accelerates value creation and sustains growth for the Microsoft Cloud.
The Unified Foundational Offers team creates and brings to market commercial offerings that provide expert guidance and problem resolution, ensuring customers get value and success from their Microsoft technologies.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.