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About the Role

Design, document, and improve systems and workflows for global logistics, partnering with various teams to close process gaps, streamline shipment execution, and translate business needs into operational improvements. This role is crucial for scaling global logistics and contributes to ERP adoption, system integration, master data quality, and change management.

Responsibilities

Map, document, and continuously improve end-to-end logistics processes across shipping, freight, customs, warehouse/3PL operations, and returns (RMA).
Partner with Logistics leads and ERP owners to gather requirements, close configuration gaps, standardize processes, and map ERP integrations with PLM, TMS, carrier/forwarder portals, and customs platforms.
Own logistics master data standards and quality, ensuring accurate, consistent item, location, carrier, and trade compliance data across platforms.
Lead or support sprint-based improvements by facilitating working sessions, documenting actions, and tracking delivery.
Analyze logistics data to identify inefficiencies, investigate root causes, and recommend improvements.
Document SOPs and lead training and adoption for new workflows and system changes.

Requirements

Experienced in business process analysis or operations improvement within a fast-moving logistics, supply chain, or hardware environment.
Possess a data-oriented mindset and the ability to find root causes of process breakdowns and recommend practical, scalable solutions.
Comfortable working across ERP, WMS, and TMS or freight-management platforms.
Understand how inbound, outbound, and returns flows are configured in systems like NetSuite, SAP, or similar.
Able to map integrations with carriers, forwarders, 3PLs, and customs brokers.
Able to bridge the gap between system behavior and business intent.
Familiar with global logistics operations, including international freight (air, ocean, and ground), Incoterms, customs and trade compliance documentation, and cross-border shipment execution.
Skilled in master data management, with an understanding of how item, location, carrier, and trade data underpin accurate and reliable shipment execution.
A clear communicator and change management practitioner.
Able to document complex workflows, facilitate requirements sessions, and bring stakeholders along through process and system transitions.
Eligible to access U.S. export-controlled technology.

Skills

Business process analysis
Operations improvement
Logistics
Supply chain
Hardware environment
Data-oriented mindset
Root cause analysis
ERP
WMS
TMS
Freight-management platforms
NetSuite
SAP
System integration
Global logistics operations
International freight
Incoterms
Customs and trade compliance
Master data management
Communication
Change management
Agile-based process improvement

Location

Toronto, ON

Work Type

Hybrid
Full-time

Experience Level

Various experience levels

Benefits

Highly competitive compensation package

About the Company

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency.
With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors.
Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible.
We value collaboration, curiosity, and a commitment to solving hard problems.
We are growing our team and looking for contributors of all seniorities.

Equal Opportunity

We are an equal opportunity employer.