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About the Role
The Systems/Network Administrator provides advanced technical support and troubleshooting for hardware, software, and network related issues. This role involves resolving complex technical problems, escalating issues to higher-level support when necessary, and ensuring timely resolution of employee requests.
Responsibilities
- Hands-on administration of Windows desktop and server environments.
- Management and Administration of the TGI corporate network.
- Management and Administration of Azure Active Directory, DNS, DHCP and O365.
- Management and Administration of Microsoft Teams.
- Management and Administration of VmWare and Hyper-V virtual environments.
- Support and configuration of NAS and SAN technologies from various vendors.
- Installing, configuring and troubleshooting routers, firewalls, switches and wireless access points (Cisco, Meraki, HP, UniFi, SonicWall).
- Troubleshooting complex application/hardware/network/system incidents and providing timely remediation and root cause analysis.
- Managing and maintaining inventory of hardware, installed software and corporate licensing.
- Documentation of procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
- Timely responses to support tickets on Connectwise service board.
Requirements
- Strong verbal and written communication skills.
- Substantial experience with Windows Servers.
- Substantial experience Managing Office 365 including Sharepoint/Exchange/Teams/OneDrive.
- Strong understanding of fundamental networking concepts.
- Strong understanding of architecting and configuring Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units.
- Experience with VMware and Hyper-V virtual environments.
- Excellent interpersonal customer service and problem-solving skills.
- Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities.
- 4-6 years technical experience relevant to the above.
- Ability to work collaboratively within a team environment.
- A driver’s license and vehicle of your own and the ability to travel to Company locations in the Tri-State.
- A solid and well thought out diagnostic mindset.
- Physical ability to lift and move heavy equipment (servers, computers, etc.).
- Familiarity with the ConnectWise Suite of products is helpful but not a requirement.
- Effective communication skills and the ability to work well under pressure and deadlines to effectively manage complex customer situations.
Skills
- Windows Servers
- Office 365
- Sharepoint
- Exchange
- Teams
- OneDrive
- Networking concepts
- Microsoft Windows OS technology
- AD Forests
- Domains
- Trusts
- DNS
- DHCP
- Group Policy
- Organizational Units
- VMware
- Hyper-V
- ConnectWise Suite
Location
- Brooklyn, NY
Work Type
- Full-time
- In-person
Experience Level
- 4-6 years
Salary/Compensations
- $80,000.00 - $85,000.00
Benefits
- Dental insurance
- Health insurance
- Vision insurance
- Life insurance
- PTO
- 401(k)
About the Company
- A second-generation family-owned business for over 62 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues.
- TGI offers unparalleled, innovative technology from a variety of industry-leading partners.
- Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.
Equal Opportunity
- We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.