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About the Role
This position involves promoting, educating, and driving product conversions under the direction of the Area Manager. The role blends traditional retail selling and brand representation, requiring confidence, professionalism, and the ability to drive performance in fast-paced settings. Brand Ambassadors build the image of a smoke-free brand, inspiring legal age smokers and nicotine users to convert to smoke-free alternatives by explaining features and matching them to customer needs.
Responsibilities
- Demonstrate product knowledge, answer questions, and make recommendations.
- Deliver high-touch retail service, including greeting customers, uncovering needs, educating, recommending, and supporting consumer conversion decisions.
- Execute retail operations, including accurate transactions, order processing, stocking inventory, and managing consumer payment information.
- Educate customers on brand values and product features.
- Stay informed on product knowledge, promotions, and visual standards.
- Submit end-of-shift detail reports to leadership daily.
- Achieve KPIs to earn performance-based incentives.
Requirements
- Understanding of relevant state, local, and national regulatory and legal guidelines concerning tobacco consumption.
- Adherence to company guidelines on the marketing of NCAs to LANU consumers.
- Ability to travel within select market area.
- Ability to lift objects of at least fifty (50) pounds.
- Flexibility and agility with schedule adjustments to accommodate best hours of coverage in-store.
- Ability to work 40 hours a week including days, evenings, weekends and holidays.
- Previous sales or customer-facing experience is preferred.
- Comparable experience under different job titles, including field sales, retail sales, outside sales, account management, brand ambassador, field marketing, or consumer engagement roles.
Skills
- Effective communication techniques
- Appropriate time management principles
- Critical Thinking
- Judgment and Decision Making
- Coordination
- Anticipates consumers’ needs and expectations
- Delivers a personalized experience
- Delivers best-in-class experiences
- Proactively finds solutions and challenges the status quo
- Strong work ethic
- Works independently and as part of a team
- Open and honest mindset
- Accepts and values feedback
- Adapts to change
- Confidence and enthusiasm for the product
- Shares vision of consumer conversion to Smoke Free products
- Establishes contact with consumers and builds strong relationships and trust quickly
- Manages key stakeholders
- Listens effectively and expresses thoughts clearly and concisely
- Responds to customer needs with empathy
- Builds a work environment of openness and transparency
- Curiosity and creative thinking
- Critical mindset with a proactive viewpoint
- Reading Comprehension
- Problem-solving attitude
- Timely in handling escalations while remaining consumer focused
Work Type
- Full-time
Education Level
- High School Diploma or equivalent is preferred.
Salary/Compensations
- $67,000 annually plus potential monthly KPI bonus