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About the Role
As a Specialist in Brand Governance and Marketing Operations, you will uphold strong governance practices in the material review process and assist with various marketing operations. You will report to the Director of Canadian Brand Strategy and Management and work closely with your counterpart. Your attention to detail, communication, organizational skills, and ability to collaborate will ensure high standards and smooth operational execution.
Responsibilities
- Monitor daily activities for seamless operations and a hassle-free experience.
- Regularly audit final materials to ensure all expert-requested changes were made.
- Coordinate with stakeholders and subject matter experts to facilitate efficient material review and approval.
- Deliver ad hoc training and guidance to employees on the review process and best practices.
- Develop and refine procedures, guides, and resources for the material review process.
- Update the Wrike intake form and process.
- Provide guidance to users on onboarding and troubleshooting related to the material review Wrike intake form.
- Provide useful tips and advice to the community to ensure requirements are met, compliance is maintained, and the process is navigated smoothly.
- Provide quarterly reports on the review process and key performance indicators, including recommendations for optimizations and solutions to improve workflow efficiency.
- Initiate the escalation procedure as necessary, engaging relevant leaders and subject matter experts.
- Submit necessary information to the internal audit team and develop an action plan to resolve identified gaps.
- Execute the day-to-day management of sponsorships hosting program(s), ensuring a seamless, efficient, and memorable experience.
- Manage the centralized inbox daily and acknowledge all requests with an SLA of 1 business day.
- Act as the point of contact for all program-related inquiries.
- Liaise with external partners by managing hosting requests and tracking follow-ups.
- Facilitate internal Business Development (BD) requests and ensure smooth communication between external partner(s) and BD contacts to support event opportunities.
- Maintain event tracking log along with other documentation to monitor status of events, attendance, asset types, etc.
- Support in updating presentations, documents, and other administrative materials.
Requirements
- Post-secondary education in marketing, communications, or a related field.
- 3+ years’ experience in marketing operations, process governance, material review, or similar roles.
- Strong attention to detail, organizational, and project management skills.
- Ability to multitask and work independently within a collaborative team environment.
- Excellent communication and relationship management skills.
- Adaptability to evolving business needs and priorities.
- Proven ability to build and maintain cross-functional relationships.
- Bilingualism (French, English, both oral and written) is required for Quebec only for frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
Skills
- Marketing operations
- Process governance
- Material review
- Attention to detail
- Organizational skills
- Project management skills
- Multitasking
- Independent work
- Collaboration
- Communication skills
- Relationship management skills
- Adaptability
- Cross-functional relationship building
- Wrike or similar project management platforms
- Financial services experience
- Regulated industries experience
- Bilingualism (English/French)
Location
- Quebec
- Canada
Work Type
- Hybrid
Experience Level
- 3+ years experience
Education Level
- Post-secondary education in marketing, communications, or a related field
Salary/Compensations
- 62,000 - 93,000
Benefits
- Comprehensive benefits package
- Participation in various incentive plans
- Opportunities for professional growth and development
- Flexible work arrangements
- Work-life balance
About the Company
- Sun Life is driven by its Purpose: helping Clients achieve lifetime financial security and live healthier lives.
- Values: caring, authentic, bold, inspiring, and impactful.
- Recognized as a Best Workplace in Canada by Great Place to Work® Canada (2022, 2023, 2024).
- Recognized as a Best Workplace for Hybrid Work (2022).
- Recognized as a Best Workplace for Professional Development in Canada (2022).
- Recognized as a "Best Places to Work" by Glassdoor (2021 and 2023).
Equal Opportunity
- Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
- Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.