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About the Role
The Event Operations Manager is an integral part of the Account Team, delivering exceptional service and execution of client programs. This role is responsible for cultivating client accounts and relationships, providing end-to-end project management, and ensuring financial and operational performance. The Event Operations Manager ensures programs and marketing strategies successfully promote client brands, products, and services in line with client objectives.
Responsibilities
- Partner with client/brand teams to understand business opportunities and develop solutions for measurable results.
- Guide and coordinate the development of experiential tactical plans for IRL and/or virtual execution.
- Manage day-to-day project and event activities, ensuring timely and on-budget execution.
- Lead weekly internal and external status meetings and manage client/account team communications.
- Support the development of program SOWs and track resources, budgets, timelines, and deliverables.
- Provide ongoing monitoring of expenses and actual costs, obtaining client approvals as needed.
- Reconcile all project/event expenses in partnership with the program Production lead.
- Track creative deliverables through client review and approval.
- Maintain organized internal and client-facing program documentation.
- Remain current with industry trends and technologies.
Requirements
- 3+ years of experience in project management, marketing, promotions, and events within an advertising, media, marketing, or experiential agency.
- Minimum 2 years of experience as a day-to-day client contact or Account Lead for hospitality or enterprise clients.
- Experience working with tech clients is strongly desired.
- Experience managing IRL experiential activations is required.
- Must be able to work in a collaborative manner both internally and with clients.
- Experience managing program financials and reporting.
- Ability to learn and navigate various office management platforms (Office 365, Keynote, Google Drive, Smartsheet, Slack, Zoom, etc.).
- Comfortable with public speaking to both internal and external partners.
- High energy and flexibility in working non-traditional hours as needed (some nights and weekends).
- Experience working with international teams and multiple time zones.
- Ability to lift up to 25 pounds and stay on your feet for extended periods.
- Willingness to travel up to 50% of the time (nationally and internationally).
Skills
- Strong project management capabilities
- Organization skills
- Attention to detail
- Ability to juggle multiple projects in a demanding but highly collaborative environment
- Strong communication skills
- Ability to connect with others authentically
- Ability to build trust and respect through coaching, communication, and listening
- Creative thinking
- Willingness to extend beyond the unexpected and consistently strive for innovation
- Excellent organizational skills
- Ability to effectively present and sell ideas
- Ability to bring ideas to life through storytelling
- Proactive issue identification and problem-solving
- Ability to manage multiple clients with differing priorities, commitments, and deadlines
- Self-motivated
- Ability to work independently and in teams
- Natural curiosity
- Team-oriented
- Driven
- Focused
- Passionate
- Able to stay level-headed under pressure
- Pro-active and self-starter
- Solutions oriented
Location
- San Francisco
- Los Angeles
- NYC
- London
Work Type
- Remote
- Hybrid
- Onsite
Experience Level
- 3+ years of experience in project management, marketing, promotions, and events
- Minimum 2 years of experience as a day-to-day client contact or Account Lead
Education Level
- BA/BS in marketing, business administration, communications, or related field
Salary/Compensations
- $80,000 - $95,000 annually
Benefits
- Medical/dental/vision insurance
- Employer-paid basic life and personal accident insurance
- Annual Profit Sharing/Bonus Plan
- 401(k)
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- PTO
- STD/LTD insurance benefits
About the Company
- On Board Experiential (OBE) is an award-winning, full-service, experience-led agency that creates meaningful brand experiences worldwide.
- Recognized by Event Marketer as one of the best places to work in events.
- Clients include Nike, Meta, JPMorgan Chase, Sephora, Starbucks, and Converse.
- OBE is a founding member of The ADD Collective.
- The company emphasizes people, work-life balance, recovery days, happy hours, fitness challenges, and offsites.
- OBE fosters open conversations that heal, inspire, and bring people closer.
- The company values lived experiences and unique perspectives, encouraging employees to be unapologetically themselves.
Equal Opportunity
- On Board Experiential is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.