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About the Role
The Event Sales Manager develops strategy for and initiates potential business account interest, solicits and negotiates contracts for hotel business for a specific assigned market(s) including national, corporate, state, regional, smerf, association, sports tournaments, and/or other group functions.
Responsibilities
- Understanding of basic sales techniques and customer service
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Solicits account leads from group meeting/event planners and decision makers for cultivation and development.
- Represents the hotel with prospective customers to provide necessary information on hotel facilities and services and to determine levels of interest.
- Be familiar with Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Maintain complete knowledge of daily scheduled group functions, times, locations, amount of people and specified requirements.
- Location of Hotel function space and names of rooms.
- All styles of meeting and Banquet room settings.
- All departmental / hotel policies and procedures.
- Review sales and labor costs for previous day; resolve discrepancies with Accounting. Track actuals against budget.
- Manage group room blocks up until contracted “cut off”
- Prepare accurate deposit invoices
- Review Final bill for completeness and accuracy.
- Prepare and distribute, in a timely manner, accurate Banquet event orders.
- Manages and negotiates account details and contracts so that all pertinent aspects of solicitation and closing are complete and documented.
- Communicates and plans for operations departments participation in servicing accounts.
- Formulates program and submits formal sales proposals to prospective customers.
- Lead on-site inspections by customers, entertains customers, performs outside sales calls to develop leads.
- Attends trade shows/events and makes personal calls on customers, which may involve travel within or outside the United States, dependant on assigned markets.
- Forecasts realistic group pick-up utilizing recent convention history and other information.
- Distributes information relative to the (company), (customer) and the hotel.
- Actively participates in related trade organizations.
- Performs other duties and responsibilities as assigned or required.
Requirements
- Minimum (2) two years of college, degree desirable.
- Excellent written and oral communication skills.
- Prefer 2-4 years experience in sales and/or event services, strong self-direction, able to prospect, excellent computer and telephone skills.
- Superior relationship-building skills and able to effectively network.
- Represent the property in business settings.
- Aggressive, outgoing and self-motivating individual with pleasant personality.
- Prior hotel experience in hospitality sales, conference planning or convention skills.
Skills
- Sales techniques
- Customer service
- Computer skills
- Telephone skills
- Relationship-building
- Networking
Location
- San Francisco
Work Type
- Full-time
Experience Level
- 2-4 years experience in sales and/or event services
Education Level
- Minimum 2 years of college
- Degree desirable
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) Retirement Plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave
- Employee assistance program (EAP)
- Educational opportunities / Tuition reimbursement
- Paid jury duty leave
- Personal leave
- Medical leave
- Military leave
About the Company
- Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry.
- Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.
- Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.
- The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.
- Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.
- With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.
- Highgate maintains corporate offices in London, New York, Dallas, and Seattle.