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About the Role
This role exists to close the gap between AI's potential and what our teams actually use every day. You'll embed with a team, find the highest-impact opportunities, build the tools that solve them, and train the team to run them long after you've moved on. You'll be shipping automations, MCPs, plugins, and agentic workflows, measured by impact and weekly active users.
Responsibilities
- Analyze where AI can move the needle most and map a team's processes end-to-end before proposing a tool.
- Build production-grade agentic workflows that bridge LLMs, internal APIs, and case management tools, plus MCPs, Claude skills and plugins, n8n automations, and integrations.
- Train users through hands-on sessions, documentation, and coaching AI champions.
- Roll out and measure active automations, tracking weekly active AI users and impact per team.
- Maintain Capital on Tap's AI playbook by documenting repeatable patterns and packaging them as reusable skills and templates.
- Partner with senior stakeholders to decide where to focus next and define success criteria.
Requirements
- Deployed AI tools in environments where downtime, errors, or rework have real cost.
- Hands-on, proven experience with Claude, Cursor, n8n, Zapier, or similar in a real business context.
- Technical fluency across low-code/no-code tools, APIs, MCPs, and integrations.
- Comfortable in SQL and familiar with BI tooling.
- 2-5 years in product ops, operations, strategy, technical programme management, internal consulting, or a similar hands-on role.
- Strong communicator, able to run workshops, write documentation, and translate jargon.
- Comfortable with ambiguity, diagnosing fast, prioritizing ruthlessly, and shipping a working v1 within a week.
- High ownership, figuring out what needs doing and doing it without being told.
Skills
- AI
- Automation
- MCPs
- Plugins
- Agentic workflows
- Claude
- Cursor
- n8n
- Zapier
- Low-code/no-code tools
- APIs
- Integrations
- SQL
- BI tooling
Location
- London (Moorgate)
Work Type
- 3 Days in Office
- Full-time
Experience Level
- 2-5 years
Benefits
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Access to a reproductive and hormonal health platform via Hertility
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- Octopus EV Salary Sacrifice Scheme
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
About the Company
- Capital on Tap started because small businesses were underserved by big banks. Today, it's a financial platform offering a best-in-class business credit card, SME-focused spend management platform, a savings product, and a growing suite of tools and financial products.
- The company has over 1,000 employees, £20bn in annual card spend, 200,000+ customers, and 17,000+ Trustpilot reviews averaging 4.7 stars.
- It is a profitable fintech company.
Equal Opportunity
- We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.