Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Field Services Representative role.
Rezi rewrites your resume against Boldyn Networks's job description. Free.
Tailor your resume to this Field Services Representative role.
Rezi rewrites your resume against Boldyn Networks's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Field Services Representative posting at Boldyn Networks — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Field Services Representative posting at Boldyn Networks — free, in seconds.
About the Role
This position will support Union College in Schenectady, New York, ensuring the networks managed exceed client expectations. The role focuses on providing IT infrastructure to meet the needs of a technology-savvy generation.
Responsibilities
- Ensure seamless field service execution, strong stakeholder relationships, and consistent delivery of network performance objectives.
- Provide exceptional customer service, responding promptly to emergency outages, and managing onsite customer appointments within established 24–48 hour SLAs.
- Configure, install, deploy, and support laptops, desktops, monitors, printers, and other hardware across Windows, Mac OS, and potentially Linux environments, including preparing new or reclaimed equipment using system imaging tools.
- Manage help desk and escalation tickets, troubleshoot end-user issues, and resolve basic LAN/WiFi connectivity and networking issues involving TCP/IP, DHCP, DNS, and network devices.
- Administer user accounts, equipment, and access for new hires and terminations, including Office 365, Exchange and SharePoint Online, Dropbox for Business, VoIP/call center systems, and office security access codes and fobs.
- Support locally installed applications, including Microsoft Office, Adobe applications, Evernote, MindJet MindManager, and other business software, while providing end-user training as needed.
- Maintain equipment inventory, monitor and resolve equipment alarms, coordinate replenishment, and work with vendors such as Dell, Cisco, Aruba/HP, and CDW on warranty and equipment support.
- Coordinate customer installations, move-ins, conferences, special events, and other onsite activities while ensuring company policies and end-user agreements are followed.
- Complete required reporting, documentation, administrative tasks, and training while addressing customer and network escalations as needed.
Requirements
- Skillset equivalent to a Help Desk Level II technician.
- 1 to 3 years Windows and/or Mac OS hardware and software support.
- 1 to 3 years of help desk experience in a medium to large scale environment.
- Microsoft Office support, including Outlook/Exchange and SharePoint Online support, Google G-Suite, Zoom, Schoology, and others.
- Documenting and adhering to established technical procedures and best practices.
- Experience managing workload with a ticketing system, including service orders and account information gathering.
- Remote desktop support.
- Understanding of Active Directory user accounts, security groups, and file share permissions.
- Understanding of system virtualization and reducing hardware footprint.
- Basic network troubleshooting and connectivity support, including the foundational understanding of TCP/IP, VoIP, LAN, and WIFI connections.
- Streaming, video conferencing, and audio-video support.
- Understanding and familiarity with VoIP technologies.
- Must have and maintain a valid driver’s license.
- Must pass a criminal background check to work on any of our customers’ properties.
Skills
- Windows
- Mac OS
- Linux
- System imaging tools
- Help desk
- Escalation tickets
- TCP/IP
- DHCP
- DNS
- Network devices
- Office 365
- Exchange
- SharePoint Online
- Dropbox for Business
- VoIP
- Call center systems
- Microsoft Office
- Adobe applications
- Evernote
- MindJet MindManager
- Ticketing system
- ServiceNow
- Active Directory
- System virtualization
- MCP
- CCT
- A+
- Net+
- ACTC Certification
Location
- Schenectady, New York
Work Type
- Responder call-back model
- Onsite
Experience Level
- 1 to 3 years
Education Level
- Associate degree in Information Technology or closely related field
Salary/Compensations
- $25 - $30
- Annual Bonus
Benefits
- Learning and development opportunities
- Competitive benefit packages
- Paid Parental Leave
- Vacation starting at 15 days increasing with length of service
- 10 days paid sick leave
- 4 days off each year to volunteer
About the Company
- At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.
- We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.
Equal Opportunity
- Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible.
- We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.