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About the Role
The Restaurant General Manager is responsible for leading all aspects of operations for a high-profile, chef-driven restaurant and event destination. This role oversees front-of-house operations, financial performance, team development, catering and events execution, and overall guest experience, creating a culture of hospitality. The ideal candidate is a dynamic leader passionate about hospitality, operational excellence, and team development, driving guest satisfaction, revenue, and seamless day-to-day execution.
Responsibilities
- Lead all restaurant operations, ensuring an exceptional guest experience and high hospitality standards.
- Direct and develop front-of-house management and service teams.
- Partner closely with culinary leadership for seamless coordination between front-of-house and kitchen operations.
- Drive financial performance through effective budgeting, forecasting, labor management, cost controls, and revenue growth.
- Analyze key performance metrics and implement operational improvements.
- Oversee staffing, scheduling, recruiting, onboarding, and retention efforts.
- Ensure flawless execution of private dining, special events, catering functions, and corporate hospitality programs.
- Foster strong relationships with guests, clients, and stakeholders.
- Maintain high standards of food quality, beverage service, cleanliness, presentation, and facility appearance.
- Support beverage, wine, and service program development.
- Champion sustainability initiatives and operational practices.
- Ensure compliance with all health, safety, sanitation, alcohol service, and company standards.
- Collaborate on marketing, promotions, community engagement, and guest experience initiatives.
- Resolve guest concerns quickly and professionally.
Requirements
- 5+ years of progressive restaurant leadership experience, including experience as a General Manager or Senior Operations Leader.
- Proven success leading upscale casual, chef-driven, hospitality-focused, or event-driven restaurant operations.
- Strong financial acumen with experience managing budgets, labor, P&L performance, forecasting, and operational reporting.
- Experience overseeing private dining, catering, special events, or corporate hospitality programs.
- Demonstrated ability to build, coach, and develop high-performing management and hourly teams.
- Strong understanding of food, beverage, service, and hospitality trends.
- Excellent leadership, communication, problem-solving, and relationship-building skills.
- Ability to thrive in a fast-paced environment while balancing multiple priorities.
- Strong commitment to guest satisfaction and hospitality excellence.
- Experience with restaurant POS, scheduling, inventory, and reporting systems.
- Knowledge of health department regulations, food safety practices, and responsible alcohol service standards.
Skills
- Leadership
- Communication
- Problem-solving
- Relationship-building
- Financial acumen
- Team development
- Guest satisfaction
- Hospitality excellence
- Operational excellence
Experience Level
- 5+ years of progressive restaurant leadership experience
Education Level
- Bachelor's degree in Hospitality Management, Business, or related field preferred
- ServSafe® certification preferred
- Alcohol service certifications preferred
Salary/Compensations
- 90,000-115,000
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
About the Company
- Bon Appetit Management Company is committed to great food and outstanding service.
- We are a restaurant company that operates in contract food service, allowing for creativity and risk-taking.
- We are committed to staff growth, trying new things, and learning.
- Our rapid growth and breadth of accounts translate into exciting opportunities for our people.
- Bon Appetit is a member of Compass Group USA.
Equal Opportunity
- Compass Group is an equal opportunity employer.
- We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
- Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
- We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.
- Certain positions may require Florida Level 2 background screening.