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About the Role
StubHub is seeking a Benefits Analyst to join their People team. This role will manage day-to-day benefits and leave administration, guide employees through life events, and improve program processes. The analyst will also assist with new program implementation, international expansion, and making benefits more understandable.
Responsibilities
- Provide benefit consulting and guidance on all benefit inquiries, investigating, analyzing, and resolving a wide range of routine benefits issues.
- Own all benefit-related communications, including open enrollment materials, benefit guides, and intranet content.
- Own leave administration end to end, coordinating between employees, third-party vendors, and HRBPs, and handling related tracking and follow-up communications.
- Own enrollment processing and day-to-day benefit administration, coordinating with brokers and carriers to supply information, maintain benefits portals, resolve enrollment discrepancies, and address escalated issues.
- Collaborate with Payroll and systems teams to ensure employer contributions, payroll deductions, and related system configuration are processed and maintained accurately, helping project manage system changes as needed.
- Own all benefits audits and reconciliation, including benefits/payroll reconciliation, employee status and enrollment audits, monthly billing reconciliation, etc.
- Manage the ACA process, including review of system flags and data integrity, and own compliance-related processes.
- Manage 401(k) deferral elections, funding, and FSA/HSA/Commuter administration, and own the annual 401(k) audit and the FSA non-discrimination testing.
- Partner with the team on designing and implementing new benefits programs as we expand into new countries, ensuring offerings are locally compliant and competitive.
- Champion a consistent, high-quality benefits experience for employees everywhere, with clear communications, smooth enrollment, and responsive support regardless of location, and help drive ongoing benefits education and wellness activities.
- Partner with Finance on all benefit analysis and reporting requests.
Requirements
- 4+ years of experience in benefits administration or an HR role with substantial benefits responsibilities.
- Hands-on experience managing leaves of absence end to end, including navigating different leave types, state requirements, vendor relationships, and employee communications.
- Experience resolving benefits enrollment and carrier issues, maintaining accurate records, and managing recurring administrative work.
- Experience supporting benefits audits, such as 401(k) audits or nondiscrimination testing, along with benefits reconciliations and reporting.
- Familiarity with benefits administration platforms and carrier sites, with the ability to learn new systems and partner effectively on technical issues.
- Experience communicating benefits information clearly and helping employees understand their options and next steps.
- Demonstrated ability to manage competing deadlines, handle sensitive information with discretion, and follow issues through to resolution.
- A track record of identifying practical process improvements while staying close to day-to-day execution.
- International benefits experience is a plus, but not required.
Skills
- Benefits administration
- Leave administration
- Benefits communication
- Enrollment processing
- Benefits audits
- ACA management
- 401(k) administration
- FSA/HSA administration
- International benefits
Location
- New York, NY
- Century City, CA
Work Type
- Hybrid (3 days in office/2 days remote)
Experience Level
- 4+ years of experience
Salary/Compensations
- $115,000—$135,000 USD
Benefits
- 401k
- Health Insurance
- Vision Insurance
- Dental Insurance
- Stock incentives
- Flexible Time Off
- Paid parental leave
About the Company
- StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere.
- Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies.
- With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.
- Come join our team for a front-row seat to the action.
Equal Opportunity
- We are an equal opportunity employer and value diversity on our team.
- We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.