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About the Role
Kaseya is seeking an enthusiastic and results-driven Account Manager to manage a portfolio of MSP accounts with strong growth potential. This role focuses on expanding value within existing accounts, identifying new opportunities, strengthening relationships, and driving consistent revenue growth through proactive account management.
Responsibilities
- Take full ownership of a portfolio of Managed Service Provider (MSP) accounts, proactively identifying upsell and cross-sell opportunities across Kaseya’s product suite to unlock new revenue.
- Ignite and build strong relationships with existing MSP customers—especially those with low engagement—connecting with key decisionmakers and aligning solutions to their evolving business needs.
- Develop and execute tailored account plans, including regular outreach, check-ins, and business reviews to uncover opportunities and drive expansion.
- Monitor product usage and adoption metrics, addressing gaps and driving increased engagement to support long-term growth and retention.
- Own and consistently exceed revenue targets by driving expansion within your account base, contributing to both immediate wins and long-term account growth.
- Partner closely with Customer Success, Sales, and other internal teams to deliver a seamless customer experience and maximize account potential.
- Leverage Salesforce to manage your pipeline, track account activity, and maintain accurate forecasting and reporting.
Requirements
- 2-5+ years of experience in an account management or relationship-focused sales role.
- Proven ability to meet or exceed sales targets.
- Highly motivated, coachable, and resilient in a fast-paced environment.
- Excellent communication, organizational and interpersonal skills.
- Strong analytical and forecasting abilities.
- Experience in B2B sales managing or working with Small to Mid-Sized Businesses or Managed Service Provider (MSP) clients.
- Strong commercial mindset with a passion for account growth and expansion.
- Experience using CRM tools (Salesforce preferred).
Skills
- Account Management
- Relationship Building
- Sales
- Commercial Growth Strategy
- Customer Engagement
- Revenue Growth
- Cross-Functional Collaboration
- CRM
- Salesforce
- Forecasting
Location
- Downtown Toronto
Work Type
- Hybrid
Experience Level
- 2-5+ years
Salary/Compensations
- $70,000–$85,000 CAD Base + uncapped commission + accelerators
About the Company
- Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide.
- Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
- Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint.
- Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
- Founded in 2000, Kaseya was built by builders - and we're still building.
- We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material.
- At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
- We're building teams that grow, perform, and make an impact.
- If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
- At Kaseya, we don't just raise the bar. We build it.
Equal Opportunity
- Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.