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About the Role

The Senior Event Operations Manager is an integral part of the Account Team, delivering exceptional service and execution of programs for clients. This role is responsible for generating and expanding client accounts and relationships by understanding client business needs and the competitive landscape. They lead end-to-end project management on large-scale, complex programs, developing creative and strategic solutions to meet program KPIs. This position is accountable for financial and operational performance, managing program budgets and resource utilization, and ensuring programs and marketing strategies successfully promote client brands, products, and services.

Responsibilities

Demonstrate thought-leadership with insightful analysis of client objectives to develop innovative solutions that successfully deliver clients’ message and enhance the brand presence.
Drive all client activations and program activities, ensuring they are planned, developed, staffed, and executed with professionalism, accountability, and timeliness.
Develop and manage program SOWs, ensuring resources, budgets, timelines, and deliverables align with contract terms and client commitments.
Lead weekly internal and external status meetings and deep dives.
Manage the proper distribution of all communications and client/account team interface throughout engagement.
Provide ongoing monitoring of expenses and actual costs for approved program budgets, updating clients and obtaining approvals as needed.
Reconcile all program expenses in partnership with the program Production lead.
Provide ongoing monitoring and guidance of creative deliverables, ensuring client review and approvals in partnership with Creative, Production, and Digital teams.
Continuously optimize program processes to improve efficiency and effectiveness.
Oversee the organization of internal and external workstreams and program documentation, ensuring the account team keeps materials current and accessible.
Manage multiple projects simultaneously.
Supervise, mentor, and develop account personnel, including Event Operations Managers.
Remain current with industry trends and technologies.

Requirements

5+ years of experience in project management, marketing, promotions, and events within an advertising, media, marketing, or experiential agency.
Minimum 3 years of experience as a day-to-day client contact or Account Lead.
Experience supervising and developing junior account staff.
Strong project management capabilities, organization skills, attention to detail, and ability to juggle multiple projects in a demanding but highly collaborative environment.
Experience working with tech clients is strongly desired.
Experience managing IRL experiential activations is required.
Ability to learn and navigate various office management platforms (inclusive of but not limited to Office 365, Keynote, Google Drive, Smartsheet, Slack, Zoom, etc).
Comfortable with public speaking to both internal and external partners.
High energy and flexibility in working non-traditional hours as needed (some nights and weekends as deadlines dictate).
Experience working with international teams and multiple time zones.
Ability to lift up to 25 pounds and stay on your feet for extended periods of time.
Willingness to travel up to 50% of the time (nationally and internationally).

Skills

Strong communication skills with the ability to connect with others authentically while equally honoring and respecting diverse perspectives.
Exceptional project management and critical thinking skills, with a drive to optimize processes.
Ability to build trust and respect through coaching, communication, and listening.
Think creatively, with a willingness to go beyond the expected and consistently strive for innovation.
Strong attention to detail, accuracy, and excellent organizational skills.
Ability to effectively present and sell ideas, bring ideas to life through storytelling.
Excellent ability to proactively identify issues/obstacles and create timely and effective solutions.
Ability to manage multiple clients with potentially differing priorities, commitments, and deadlines.
Self-motivated with the ability to work independently and in teams.
Must be able to work in a collaborative manner both internally and with clients.
Experience owning budgets and financial reporting across multiple concurrent programs.
Natural curiosity—the drive to always be learning and growing, professionally and personally.
Team-oriented, driven, focused, passionate, and able to stay level-headed under pressure.
Pro-active and Self-starter who takes the initiative on tasks and is solutions oriented.

Experience Level

5+ years of experience in project management, marketing, promotions, and events within an advertising, media, marketing, or experiential agency.
Minimum 3 years of experience as a day-to-day client contact or Account Lead.
Experience supervising and developing junior account staff.

Education Level

BA/BS in marketing, business administration, communications, or related field.

Salary/Compensations

$95,000 - $110,000 annually

Benefits

Medical/dental/vision insurance
Employer-paid basic life and personal accident insurance
Annual Profit Sharing/Bonus Plan based on company and individual performance
401(k)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
PTO
STD/LTD insurance benefits

About the Company

OBE is a global marketing agency that brings brands to life through culture-shaping experiences.
For over 30 years, OBE has partnered with iconic brands to build community, create cultural relevance, and drive measurable business impact.
With offices in Los Angeles, New York, San Francisco, and London, OBE activates globally.
OBE is a founding member of The ADD Collective.
OBE has been recognized by Event Marketer as one of the best places to work in events.
The most important part of OBE's business is its people, who are hardworking, imaginative, and make genuinely remarkable things happen.
OBE invests in recovery days, company offsites, happy hours, and fitness challenges.
OBE fosters open conversations that heal, inspire, and bring people closer.
OBE encourages employees to be unapologetically themselves.

Equal Opportunity

On Board Experiential is An Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.