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About the Role
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Responsibilities
- Provide oversight and direction to a team in accordance with the organization's policies and procedures.
- Provide mentoring and coaching to junior colleagues, including sharing of experience and lessons learned to enhance/develop their capabilities, leading to the development of talent depth across the company.
- Develop and implement strategic programs and projects that align with the company's healthcare business objectives.
- Collaborate with leadership to define program goals, scope, and success metrics.
- Lead cross-functional project teams and provide direction and support throughout the project lifecycle.
- Identify areas for improvement in the demand planning process and implement solutions to increase accuracy and efficiency.
- Responsible for production of one or more high-volume, complex, national clients that require consistent monitoring, escalation and analysis to achieve production goals.
- Regularly provide updates to senior leadership on production for national clients, as well as on special topics related to prioritization and ensuring success.
- Research, track, monitor, and control membership levels and production levers for the assigned clients to meet and exceed our client commitments, goals, and expectations.
- Make data-driven decisions to drive continuous improvement and make adjustments as needed to optimize program outcomes.
- Identify and mitigate risks and issues that may impact program success.
- Collect and analyze membership trends, customer demand, and historical performance data to create accurate demand forecasts.
- Develop and help implement client goals and production plans for assigned clients, partnering with Client Success and GeoMode.
- Work with the Operations team to monitor levers implemented for assigned clients to prioritize and maximize production as defined by Client Success and GeoMode.
- Consolidate complex analyses into simple, consumable content.
- Monitor production performance KPIs of assigned clients, including SLAs.
Requirements
- 5 to 7 years of prior relevant experience.
- 5 or more years of experience managing and handling national-level clients.
- Advanced Excel skills, including skill with pivot tables, VLOOKUP.
- Strong communication and collaboration abilities.
- Detail-oriented and able to work efficiently under pressure.
- Excellent problem-solving skills and the ability to make data-driven decisions.
- Ability to deal with ambiguity and adapt to changing business conditions.
- Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple priorities.
- Ability to travel.
Skills
- Excel
- Pivot tables
- VLOOKUP
- Snowflake
- PowerBI
- Project Management
- Healthcare experience
Work Type
- Full time
Experience Level
- 5 to 7 years of prior relevant experience
- 5 or more years of experience managing and handling national-level clients
Education Level
- Post secondary /high school education or specialized training, i.e., technical/vocational programs
Salary/Compensations
- $60,300.00 - $132,600.00
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
About the Company
- Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Equal Opportunity
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.