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About the Role
Ashurst Perkins Coie US LLP is seeking a customer-focused Technology Service Analyst to join the Service Desk team. This role provides responsive technical support to lawyers and business professionals, combining advanced troubleshooting, IT asset management, audiovisual support, user training, and project coordination to ensure a reliable and effective technology experience.
Responsibilities
- Provide timely technical support through phone, email, Webex, ticketing system, and in-person interactions.
- Troubleshoot hardware, software, operating systems, applications, and basic network issues; escalate complex incidents as needed.
- Own incidents from intake through resolution, maintaining clear documentation and user communication.
- Manage IT asset deployment, inventory, recovery, and disposal while maintaining accurate records.
- Support local conference rooms, audiovisual equipment, meetings, and events in partnership with AV and Office Services teams.
- Coordinate and deliver technology training for new lawyers and business professionals.
- Provide technology support for firmwide meetings, events, office openings, moves, and other strategic initiatives that may require travel.
- Support IT projects through planning, documentation, status tracking, and communication with stakeholders.
- Identify opportunities to improve the technology experience and stay current with emerging technologies.
Requirements
- 3+ years of technical support experience or equivalent knowledge of business technology environments.
- Strong knowledge of Microsoft Windows, Microsoft 365, Outlook, Teams, and common enterprise productivity applications.
- Experience supporting audiovisual systems, videoconferencing platforms, conference rooms, and technology for high-profile meetings and events.
- Strong troubleshooting, problem-solving, customer service, and communication skills.
- Advanced knowledge of computer hardware, Windows operating systems, enterprise applications, and peripherals.
- Basic LAN/WAN troubleshooting skills and experience working with technical documentation and vendor resources.
- Ability to manage competing priorities, meet deadlines, and take ownership of issues through resolution.
- Ability to work effectively with lawyers, business professionals, technology teams, and vendors in a fast-paced environment.
- Candidates must be legally authorized to work in the United States without employer sponsorship now or in the future.
Skills
- Microsoft Windows
- Microsoft 365
- Outlook
- Teams
- Enterprise productivity applications
- Audiovisual systems
- Videoconferencing platforms
- Conference room technology
- Computer hardware troubleshooting
- Windows operating systems troubleshooting
- Enterprise applications troubleshooting
- Peripherals troubleshooting
- LAN/WAN troubleshooting
- Technical documentation
- Vendor resource utilization
- Microsoft Windows (preferred)
- Microsoft 365 (preferred)
- Apple MacBooks/macOS (preferred)
- iOS (preferred)
- Android (preferred)
- SCCM (preferred)
- Audiovisual systems support (preferred)
- Conference room technology support (preferred)
- Legal environment technology support (preferred)
Location
- New York
Work Type
- Hybrid
Experience Level
- 3+ years of technical support experience
Salary/Compensations
- $82,140 to $127,890 annually
Benefits
- Annual discretionary bonus
- 401(k) plan
- Medical insurance
- Dental insurance
- Vision insurance
- Accrued paid time off plan starting at 20 days annually
- Personal medical leave
- Parental leave
- Up to 10 paid holidays
- Family care benefits
About the Company
- At Ashurst Perkins Coie US LLP, our people and technology are essential to delivering outstanding client service.
- Join a collaborative Technology team supporting the firm’s lawyers and business professionals.
- This role offers the opportunity to solve challenging technical problems, support critical meetings and events, and contribute to technology initiatives that improve the firm’s day-to-day operations and client service.