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About the Role
Woodbine Entertainment Group is seeking individuals to join their team and contribute to delivering thrilling and high-quality racing, dining, and entertainment experiences. This role is crucial in maintaining operational effectiveness and ensuring customer satisfaction.
Responsibilities
- Provide prompt, friendly, and courteous service to customers.
- Address customer product and service needs, requests, and concerns promptly.
- Consistently maintain and replenish supplies in service areas.
- Train and assist new personnel in delivering optimal service, machinery techniques, and processes.
- Direct customer complaints beyond scope of position to Supervisor or appropriate department.
- Report customer feedback to Supervisor.
- Identify and request any repairs necessary to working equipment.
- Report supply or equipment deficiencies to Supervisor.
- Identify and recommend opportunities for improving service or operational performance to Supervisor.
- Pick up, count, and verify floats on a daily basis.
- Assist customers with retail purchases in Gift Stores.
- Assist in merchandising of product in stores.
- Assist in monitoring inventories and reporting any product need.
- Collect payment for all goods and accurately enter sales into the point of sales system.
- Complete daily inventory sheets reflecting program sales.
- Prepare and count deposits and reconcile variances at the completion of shift.
- Assist in counting closing inventories.
- Complete and submit all required closing documentation.
- Collect payment for valet services and accurately enter sales into the point of sales system.
- Communicate via radio to valet runners.
- Complete daily tracking sheets and organize all complimentary vouchers received by customers.
- Accurately process all customer transactions through OLG lottery terminal and point of sale systems.
- Accurately process all customer payouts (winnings) through OLG lottery terminal and point of sales systems.
- Count and verify all instant scratch ticket inventories.
- Ensure adherence to all applicable government regulatory requirements.
- Collect payment for all lottery sales (online and instant lotteries) and accurately enter into the point of sales system.
- Communicate directly with Ontario Lottery and Gaming (OLG).
- Accurately process customers' debit and credit cards and all necessary service charges related to cash advance services.
- Accurately check customers' personal identification to ensure policies and procedures are adhered to.
- Communicate policy and procedure to customers in reference to personal identification and cash advance processes.
- Identify and confiscate fraudulent credit cards and immediately report to Security and Management.
- Accurately process customer transactions through the cash dispensing unit.
- Record all necessary information on all merchant receipts.
- Communicate directly with Payment Tech and Internal IT department if needed.
Requirements
- Proven ability to deal professionally and courteously with customers.
- Thorough understanding of methods, machinery, and techniques involved in cash handling and processing.
- Working knowledge of cash register and tendering procedures.
- Proven accuracy in performing basic mathematical calculations.
- Ability to communicate effectively in English (oral and written).
- Ensure uniform and appearance consistently comply with WEG standards.
- Consistently uphold and demonstrate safety rules and standards.
- Able to work in a noisy environment.
- Ability to stand/walk for 8-9 hour periods.
- Available to work all shifts.
Skills
- Customer Service
- Cash Handling
- Retail Sales
- Valet Service
- Lottery Sales
- Cash Advance Services
- Point of Sale (POS) System Operation
- Inventory Management
- Communication
- Basic Mathematical Calculations
Location
- Canada
Work Type
- Overnight Shift
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $17.95-$18.00/hour
Benefits
- Not specified
About the Company
- Woodbine Entertainment Group has almost 150 years of horseracing history and is the largest operator of professional horseracing in Canada.
- The company is building on its past with a new vision to deliver thrilling and high-quality racing, dining, and entertainment experiences.
- Woodbine Entertainment Group is a world-leader in horse-racing and a diverse entertainment facility.
Equal Opportunity
- We believe differences should be valued and celebrated.
- By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience.
- Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity.
- Diversity breeds innovation.
- Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company.