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About the Role

As a Senior Business Consultant, you will be part of TELUS’ customer experience excellence team, ensuring the optimal delivery of EMEA projects in Trade Promotional Management (TPM) solutions. This is a client-facing role involved in projects from initiation to completion, including requirement scoping, solution design, documentation, best practice introduction, and client support through UAT and Go-live.

Responsibilities

Lead large, complex projects or multi-market programs.
Apply understanding of consumer goods businesses and their commercial processes.
Introduce best practice and consult with clients on improving their processes and solution usage.
Run discovery and configuration workshops to capture client requirements and document decisions/design using TELUS templates.
Configure TELUS TPM modules through the user interface.
Support the global technical services team in interface design and testing.
Ensure solution quality through internal testing and evaluation against configuration design.
Support clients through user acceptance testing and triage issues/bugs.
Deliver “train the trainer” training to client super users.
Support go-live / cut over activities.
Maintain strong customer relationships by understanding their business needs and motivations.
Support the creation of customer SOW documentation.

Requirements

Experience delivering software implementations, including go-live support.
Client-facing experience running requirements capture and discovery workshops.
Good knowledge of FMCG commercial and financial practices.
Experience documenting requirements, design decisions, and implementation documentation.
Experience configuring enterprise software through a user interface (trade promotion management or similar).
Experience delivering training to end users or super users.
Ability to manage ambiguity and conflict, and guide clients toward compromise.
Organized and proactive, following tasks through to completion.
Relevant business analysis certification (nice to have).
Understanding of how to operate a successful user acceptance testing phase (nice to have).
Experience working within the FMCG industry, in either a sales operations, demand planning or revenue management role (nice to have).

Skills

Trade Promotional Management (TPM)
Enterprise software configuration
User interface configuration
Business analysis
Client relationship management
Project management
Requirements gathering
Solution design
Documentation
Training delivery
User Acceptance Testing (UAT)

Location

Remote (UK)
Hybrid (London office)

Work Type

Remote
Hybrid

Experience Level

Senior

About the Company

TELUS Agriculture & Consumer Goods builds digital solutions and data insights that connect global supply chains, from seed manufacturers and farmers to grocery stores and consumer goods companies.
Our technology helps customers move goods with more accuracy, efficiency and profit, while improving food safety, quality and sustainability.

Equal Opportunity

At TELUS Agriculture & Consumer Goods, we are dedicated to fostering an inclusive and supportive environment where all individuals can thrive.
We value the unique perspectives and experiences that each person brings to our team and invite you to join us on our journey of growth and learning.
Together, we aim to create a respectful and welcoming global community.