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About the Role

The Business Intelligence Technology Analyst III is responsible for the administration, support, and enhancement of enterprise data and business intelligence systems. This role delivers actionable insights through the development of complex reports, dashboards, and data solutions, analyzing business reporting needs, developing advanced BI queries, automating data outputs, ensuring data integrity, and resolving data-related issues to support informed decision-making.

Responsibilities

Partner with departments to promote and expand the effective use of enterprise business intelligence, serving as a trusted advisor on data, reporting, and technology solutions.
Analyze, mine, and interpret enterprise data to design and deliver reports, dashboards, scorecards, visualizations, extracts, and spatial data solutions.
Collaborate with business systems analysts, data analysts, and end users to understand business requirements, develop reporting solutions, resolve data issues, and support data access and governance needs.
Design, develop, test, monitor, and maintain data warehouse environments and related integration processes, including ETL, cleansing, validation, and optimization.
Identify emerging data requirements and new data sources; develop and implement integrations and enhancements.
Assume full technical and functional ownership of assigned systems and applications, ensuring reliable operation, continuous improvement, and alignment with business objectives.
Lead technology initiatives and projects, providing technical expertise while coordinating with internal stakeholders, vendors, and implementation partners.
Manage software licensing, maintenance, renewals, and vendor compliance activities.
Participate in after-hours support and on-call rotations as required.
Ensure the availability, performance, and security of business intelligence and related systems through proactive monitoring, maintenance, performance tuning, patch management, and implementation of alerts and controls.
Lead security, risk management, disaster recovery, backup, and compliance activities, including access reviews, risk assessments, investigation and remediation of security issues, recovery testing, and adherence to security standards and policies.
Lead change management activities by assessing impacts, planning, and deploying system changes, conducting testing, and communicating updates to stakeholders.
Develop, maintain, and enhance technical documentation, metadata, user guides, training materials, and operating procedures.
Provide user training, encourage technology adoption, establish best practices, and deliver reports and recommendations to management.
Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies.
Perform other duties as required and/or assigned in support of Capital Metro Strategic Goals and the IT Vision, Mission, and Objectives.

Requirements

Bachelor’s degree in Computer Science or related field. Additional related experience may substitute for degree on a year for year basis up to four (4) years.
Six (6) years of experience in Information Technology or related field, including four (4) years of progressively responsible experience designing, implementing, and supporting enterprise data warehouses, data integrations, data extractions, reports, dashboards, and analytics solutions using Microsoft technologies.
Hands-on experience using ETL (Extract- Transform-Load) tools.
Experience in SQL programming.
Experience in Python and/or Java script Programming.
Experience working in cloud environments, preferably Microsoft Azure, including data storage, integration, analytics, security, and platform services.
Experience developing in and administering Snowflake, including security, access, performance, and resource management.
Experience with business intelligence and data visualization platforms; Power BI required and Tableau experience preferred.
Demonstrated ability to troubleshoot and resolve complex technical, data, and application issues.
Experience providing direct end-user support and delivering excellent customer service in a technology environment.
Strong knowledge of relational database design, administration, and data modeling concepts.
Strong analytical, problem-solving, and data troubleshooting skills.
Excellent written and verbal communication skills, with the ability to present technical information to non-technical audiences.
Self-motivated with a commitment to continuous learning, process improvement, and innovation.
Ability to work effectively in a collaborative, matrixed environment with business and technical stakeholders.
Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
Knowledge of systems development, implementation, and support methodologies.
Demonstrated leadership, initiative, and sound decision-making skills.
Strong customer service orientation and commitment to delivering high-quality solutions and support.
Ability to gather business requirements and translate them into effective technology and data solutions.
Strong attention to detail and commitment to data accuracy, integrity, and security.
All applicants must be currently authorized to work in the United States.
Incumbent must be able to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use and horizontally.
Must be able to use a telephone or headset equipment.
Incumbents must be able to lift and move material weighing up to 20 lbs.
Perform work at a computer terminal for 6-8 hours a day.
Function in an environment with constant interruptions.
Regular and predictable attendance at assigned work location is an essential function.

Skills

Business Intelligence
Data Warehousing
Data Integration
ETL
SQL Programming
Python Programming
JavaScript Programming
Microsoft Azure
Snowflake Administration
Power BI
Tableau
Troubleshooting
Customer Service
Relational Database Design
Data Modeling
Analytical Skills
Problem-Solving
Communication Skills
Leadership
Project Management
Change Management
Documentation
User Training
Systems Development Methodologies

Location

Office environment

Work Type

Hybrid

Experience Level

Senior

Education Level

Bachelor's degree in Computer Science or related field

About the Company

CapMetro is an equal employment opportunity employer and committed to creating a welcoming environment for all employees.
This position has been identified as a “Security Sensitive” position. CapMetro will conduct annual background checks on incumbents in this position.

Equal Opportunity

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws.
CapMetro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.