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About the Role
As a Customer Support Engineer, you will be a VAST Data product expert involved in daily technical operations and escalations. Responsibilities include performing customer installations and technical evaluations, developing and testing solutions for key applications and use cases, and consulting on pre-sales and technical sales activities. You will resolve escalated technical support issues, interfacing with customers and the development team.
Responsibilities
- Build Technical Customer Relationships (Trusted Advisor)
- Technical Excellence
- Act as a VAST Data product expert
- Complete daily technical operations and escalations, including direct work on technical support issues to full resolution and closure, interfacing with customer and development teams
- Perform customer installations, upgrades, and expansions
- Lead and coordinate regular monthly and quarterly customer review meetings
- Serve as a Trusted Advisor to the customer technical team
- Act as an Evangelist for assigned and/or focused accounts
- Identify opportunities for continuous improvement for customers to ensure full adoption and usage of VAST products
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams
- Support and guide VAST data account teams on account technical status and activities
Requirements
- 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
- Ability to manage own time
- Extensive knowledge and experience in enterprise IT infrastructure, networking, and storage, with a broad understanding of enterprise software
- Knowledge and working experience in common Linux system administration tasks and Linux OS
- Good understanding of networking and working experience with network configurations on Linux and network troubleshooting
- Bash scripting required, with familiarity in one or more other programming languages
- Significant experience in file systems and scale-out NAS implementation
- Excellent business written and verbal communication and presentation skills
- Ability to travel approximately 20% of the time
Skills
- File protocols
- Machine learning
- Object Storage
- High-performance computing
- Bash scripting
- Linux system administration
- Networking
- Scale-out NAS implementation
- S3 (advantage)
- Hardware management (advantage)
- Working in a rapidly growing entrepreneurial, dynamic start-up (advantage)
Location
- Remote
Work Type
- Full-time
- Weekend shift
Experience Level
- 5+ years
Education Level
- MS or B.Sc. in CS, CE, EE or related fields
About the Company
- VAST Data is the data platform company for the AI era, building enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets for real-time data analysis and AI training and inference.
- VAST's solutions are designed to simplify AI deployment and management, reducing cost and complexity for enterprise and AI infrastructure across data center, edge, and cloud.
- The company's success is driven by innovation, a customer-first mentality, and a team of dedicated professionals.
- This role offers an opportunity to contribute significantly during a pivotal time of company growth and computing history.