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About the Role

Under supervision, the Communications Dispatcher I performs a variety of specialized duties in connection with communications dispatch functions. This is the entry-level dispatcher level.

Responsibilities

Operates a variety of communications equipment and information transmitting devices such as, multi-line telephones, two-way base station radio and pager systems utilized to receive information, request reports and emergency calls from a number of mobile radio field units and telephones, or to transmit messages to field units and/or to route calls to proper bureau or detail for action.
Verifies and evaluates messages received to determine if information is accurate and may follow up to ensure proper receipt and understanding to determine type of action necessary and appropriate staff and/or agency to be notified.
Dispatches mobile units and equipment to specific work locations, including locations where traffic control, citing and towing services are needed; makes phone requests for ambulance, tow-truck or other emergency services; makes inquiries of other agencies as requested by field units; reads maps and gives directions on how to get to location of emergency.
Records essential information and facts from messages transmitted or received by radio and telephone by entering and retrieving data from computer, time stamping and logging messages for permanent record keeping, maintaining continuous records of the status of units assigned, and maintaining a regular log of all messages transmitted and received by radio and telephone.
Assists communications dispatchers to coordinate communications emergency procedures by working with staff from various City departments (e.g., Police, MUNI, Fire, Sheriff & PUC,) and communications dispatchers from 911 and DPW, during accidents, emergencies and natural or other disasters.
Transmits alarm information to supervisor on duty when the department needs assistance; notifies the Police department daily of streets scheduled for no-parking zones; prepares records and performs other clerical duties related to these procedures.
May monitor surveillance equipment and intrusion alarms from on-site buildings.
Performs other duties as assigned.

Requirements

One year of verifiable experience operating a two-way radio communications base station, receiving, recording and transmitting messages from one source to another.
Combined total of one year of verifiable experience operating a multi-line telephone, and a two-way radio communications base system. Six months of this experience must have been operating a two-way radio base station.
Experience using handheld or portable two-way radios do not qualify.
Applicants must fully meet the minimum qualifications by the final filing deadline unless otherwise stated.
Some positions may require that incumbents successfully complete on-the-job training in California Law Enforcement Telecommunications System (CLETS) operations, policies and procedures within six (6) months of appointment (hire date).
Employees must also pass a proficiency exam every two (2) years throughout employment, in order to maintain eligibility for access to CLETS.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.
Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.
Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Skills

Operates a variety of communications equipment and information transmitting devices such as, multi-line telephones, two-way base station radio and pager systems.
Receives information, requests reports and emergency calls from mobile radio field units and telephones.
Transmits messages to field units.
Routes calls to the proper bureau or detail for action.
Verifies and evaluates messages.
Follows up to ensure proper receipt and understanding.
Determines type of action necessary and appropriate staff and/or agency to be notified.
Dispatches mobile units and equipment to specific work locations.
Makes phone requests for ambulance, tow-truck or other emergency services.
Makes inquiries of other agencies as requested by field units.
Reads maps and gives directions.
Records essential information and facts from messages transmitted or received by radio and telephone.
Enters and retrieves data from computer.
Time stamps and logs messages for permanent record keeping.
Maintains continuous records of the status of units assigned.
Maintains a regular log of all messages transmitted and received by radio and telephone.
Assists communications dispatchers to coordinate communications emergency procedures.
Works with staff from various City departments and communications dispatchers from 911 and DPW.
Transmits alarm information to supervisor on duty.
Notifies the Police department daily of streets scheduled for no-parking zones.
Prepares records and performs other clerical duties.
Monitors surveillance equipment and intrusion alarms from on-site buildings.
Knowledge of the principles, practices, procedures, types, and functions of equipment used in two-way radio communications and computer-aided dispatch operations.
Knowledge of the geography of the City of San Francisco and of the Bay area, including the location of various streets and landmark areas.
Knowledge of departmental rules, regulations, and procedures governing the operation of a two-way base station.
Basic understanding of appropriate federal and state rules governing the operation of radio receiving and transmitting equipment.
Accurately read street maps and guides in order to direct mobile units and the general public to desired locations.
Operate a variety of communications equipment, including radio receiving and transmitting equipment, two-way base station systems, computer-aided dispatch systems, and multiple display terminals, to receive and transmit messages accurately, simultaneously, and with speed and dexterity.
Communicate orally, in a clear and effective manner with individuals from diverse backgrounds, including staff, departmental personnel, and members of the public.
Extract and take accurate notes of relevant information contained in oral communications, and to maintain records, reports and files.
Maintain a radio log and simple records, reports, and files using a computer.
Analyze a situation accurately and to adopt an effective course of action.
Think and act clearly and quickly in times of emergencies, without supervision.
Deal courteously and effectively with individuals from diverse backgrounds, including staff, departmental personnel, representatives of other agencies, members of the public.
Establish and maintain effective and cooperative working relationships.
Use a computer and various computer programs to accurately write, prepare and/or generate reports, maintain records and to enter and retrieve data.
Multitask and prioritize work in a fast-paced work environment.

Location

San Francisco

Work Type

Permanent Civil Service
Full-time

Experience Level

Entry-level

Salary/Compensations

$73,944- $89,856

Benefits

Employee Benefits Overview

About the Company

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change.
This rich tapestry of culture and ideas is sustained by our city's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area.
Our employees play an important role not only in making our city what it is today, but also in shaping the future of San Francisco.

Equal Opportunity

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.