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Tailor your resume to this Communications Dispatcher II (1705) - Citywide - (C00468) role.

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About the Role

Under general supervision, the Communications Dispatcher II performs a variety of specialized duties in connection with communication dispatch functions. This role involves operating communications equipment, verifying and evaluating messages, dispatching mobile units, recording essential information, coordinating emergency procedures, monitoring surveillance equipment, and supervising/training assigned staff.

Responsibilities

• Operates a variety of communications equipment and information transmitting devices.
• Verifies and evaluates messages received to determine accuracy and necessary actions.
• Dispatches mobile units and equipment to specific work locations.
• Records essential information and facts from transmitted or received messages.
• Coordinates communications emergency procedures with various City departments.
• Transmits alarm information to supervisor and notifies the Police department of no-parking zones.
• Monitors surveillance equipment and intrusion alarms.
• Supervises and trains assigned staff in dispatch functions and departmental regulations.
• Performs other duties as assigned.

Requirements

• Two years of verifiable experience operating a two-way radio communications base station, receiving, recording and transmitting messages.
• Combined total of two years of verifiable experience operating a multi-line telephone and a two-way radio communications base system, with at least one year operating a two-way radio base station.
• Experience using handheld or portable two-way radios does not qualify.
• Must fully meet minimum qualifications by the final filing deadline.
• Some positions may require successful completion of on-the-job training in California Law Enforcement Telecommunications System (CLETS) operations within six months of appointment.
• Employees must pass a proficiency exam every two years to maintain CLETS access.
• One year of full-time employment experience is equivalent to 2000 hours.
• All work experience, education, and training must be included on the application by the filing deadline.
• Falsifying education, training, or work experience may result in disqualification.
• Resumes will not be accepted in lieu of a completed application.
• Applications completed improperly may lead to ineligibility or disqualification.

Skills

• Knowledge of principles, practices, procedures, types, and functions of equipment used in two-way radio communications and computer-aided dispatch operations.
• Knowledge of the geography of the City of San Francisco and the Bay area.
• Knowledge of departmental rules, regulations, and procedures governing two-way base station operation.
• Ability to accurately read street maps and guides.
• Ability to operate a variety of communications equipment, including radio receiving and transmitting equipment, two-way base station systems, and computer-aided dispatch systems.
• Ability to communicate orally in a clear and effective manner with diverse individuals.
• Ability to extract and take accurate notes of relevant information from oral communications.
• Ability to maintain records, reports, and files using a computer.
• Ability to analyze a situation accurately and adopt an effective course of action.
• Ability to think and act clearly and quickly in emergencies without supervision.
• Ability to deal courteously and effectively with individuals from diverse backgrounds.
• Ability to establish and maintain effective and cooperative working relationships.
• Ability to use a computer and various programs to write, prepare, and generate reports, maintain records, and enter/retrieve data.
• Ability to supervise and train assigned staff.
• Ability to multitask and prioritize work in a fast-paced environment.

Location

• San Francisco

Work Type

• Permanent Civil Service
• Full-time

Experience Level

• Two years of experience

Salary/Compensations

• $82,004 - $99,684

Benefits

• Employee Benefits Overview

About the Company

• San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change.
• Our employees play an important role not only in making our city what it is today, but also in shaping the future of San Francisco.

Equal Opportunity

• The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
• Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.