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About the Role

Lead one of Scotiabank Arena’s premium food and beverage experiences, providing leadership across all aspects of the Scotia Club operation to create an exceptional guest environment while driving operational excellence, team engagement, and strong business performance.

Responsibilities

Lead all aspects of the Scotia Club operation, including restaurant and bar service, guest experience, programming, purchasing, inventory, and operational execution.
Provide consistent leadership, coaching, and mentorship to supervisors and team members, creating an engaged, accountable, and high-performing team.
Foster a collaborative One Team culture while ensuring MLSE’s Vision, Values, service standards, and operating policies guide the team’s approach.
Create a welcoming, elevated, and memorable hospitality experience by maintaining a strong presence in the operation and proactively responding to guest needs and feedback.
Develop and execute operating strategies and business plans that support the continued success and evolution of Scotia Club.
Prepare, manage, and monitor operating and capital budgets, identifying opportunities to grow revenue, manage expenses, and achieve financial targets.
Maintain effective sales tracking, inventory management, purchasing, cost-control, and financial procedures.
Partner closely with Culinary to ensure food and beverage quality, menu execution, service standards, and the overall guest experience are consistently delivered.
Work collaboratively with Finance, IT, Human Resources, Scheduling, and other internal partners to support the employees and operational requirements of Scotia Club.
Partner with Marketing, Global Partnerships, Consumer Products, Live Entertainment, and other MLSE teams to support programming, activations, promotional initiatives, and business objectives.
Build and maintain strong relationships with guests, clients, business partners, suppliers, and internal stakeholders.
Identify opportunities to evolve Scotia Club programming, experiences, and events while supporting revenue growth and guest engagement.
Ensure appropriate staffing, training, operating procedures, and resources are in place to deliver consistent service and operational excellence.
Monitor operational performance and proactively identify opportunities to improve efficiency, service, profitability, and the overall guest experience.
Respond effectively to operational challenges and guest concerns, leading service recovery when required.
Ensure compliance with food safety, liquor licensing, Smart Serve, WHMIS, Occupational Health & Safety, and all applicable MLSE operating standards and policies.
Perform additional responsibilities as required to support the success of the Scotia Club and MLSE Restaurants & Catering team.

Requirements

3+ years of progressive management experience in food and beverage, restaurant, hotel, premium hospitality, or event-based operations.
Demonstrated experience leading a high-volume restaurant, bar, or premium hospitality operation.
Proven ability to lead, coach, motivate, and develop diverse teams in a fast-paced hospitality environment.
Strong financial acumen with experience managing operating budgets, labour, purchasing, inventory, revenue performance, and cost-control initiatives.
A genuine passion for hospitality and an ongoing awareness of guest needs, service quality, and opportunities to enhance the guest experience.
Strong business acumen with the ability to identify opportunities, develop strategies, and translate ideas into operational results.
Excellent interpersonal, presentation, communication, and relationship-building skills.
Demonstrated ability to build productive relationships with internal stakeholders, external partners, suppliers, and guests.
Strong planning, organizational, and decision-making skills with the ability to manage multiple priorities simultaneously.
A proactive and solutions-focused approach, with the ability to adapt quickly to changing business and operational needs.
Ability to remain composed and make sound decisions in a high-volume, fast-paced environment.
Strong knowledge of food, wine, beer, spirits, restaurant service, and premium hospitality standards.
Flexibility to work evenings, weekends, and holidays based on the Scotiabank Arena event and business schedule.

Skills

Smart Serve Certification
WHMIS
ServSafe
NFSTP

Location

Scotiabank Arena

Work Type

14-month parental leave contract

Experience Level

Management

Education Level

Post-secondary education in Business, Hospitality, or a related field, or an equivalent combination of education and relevant experience.

Salary/Compensations

$70,000 - $75,000 annual base

Benefits

Vacation
Medical benefits

About the Company

Powered by Passion. United by Purpose. Build for Impact.
At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.
We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together.
We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.
From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.
We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre.
Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.
Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential.
Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.
So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

Equal Opportunity

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process.
If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. This email is only for accommodation requests. Resumes sent to this email address will not be considered.