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About the Role
Outpost is seeking an Implementation Manager to own site deployments end-to-end, bringing expertise in install project management and quality control. You will be responsible for delivering against in-flight commitments, refining the operating model, and scaling the implementation playbook to become a customer differentiator.
Responsibilities
- Support the Implementation Team in delivering customer deployments from contract through go-live.
- Coordinate project schedules, hardware deliveries, subcontractors, and customer communications to keep implementations on track.
- Track milestones, identify risks early, and help drive issues to resolution across internal teams and external partners.
- Travel to customer sites as needed to support deployments, installations, commissioning, and go-live activities.
- Assist with scheduling installers and field technicians across active deployments.
- Monitor installation progress and verify work meets Outpost's quality standards and site specifications.
- Conduct installation quality checks and escalate issues before they impact customer timelines or experience.
- Partner with Procurement, Operations, IT, and Engineering to ensure hardware, network readiness, and field resources are aligned for successful deployments.
- Help coordinate vendor activities and maintain visibility into project status across multiple sites.
- Support customer-facing implementation communications throughout the deployment process.
- Maintain implementation documentation, including commissioning checklists, site records, hardware configurations, and deployment plans.
- Contribute to improving installation playbooks, SOPs, and project templates as the implementation function scales.
- Capture lessons learned and recommend process improvements to increase deployment efficiency and consistency.
- Partner closely with the Implementation Team to execute deployment priorities across a growing portfolio of customer sites.
- Take ownership of day-to-day project execution while escalating strategic decisions and complex issues as needed.
- Help build repeatable processes that enable Outpost to scale implementations efficiently as the business grows.
Requirements
- 5+ years leading physical technology deployments, site implementations, or field infrastructure rollouts.
- Hands-on expertise in install project management and install quality control on commercial-grade builds, with direct ownership of customer outcomes.
- Track record managing concurrent multi-site deployments with live customer commitments.
- Experience coordinating field technicians, IT/network engineers, third-party vendors, and client stakeholders simultaneously.
- Working knowledge of network architecture sufficient to partner with IT/sysadmin teams.
- Willingness to travel ~30% on average to client and Outpost sites across the U.S.
- Bachelor's degree or equivalent practical experience.
- 1+ years in a senior implementation, deployment, or product delivery leadership role.
- Working proficiency with project management platforms (Smartsheet, ClickUp, or equivalent) and ability to read and push back on AutoCAD site drawings.
- Experience operating in early-stage or high-growth environments where the playbook is built as you go.
- Industry experience in logistics yards, trucking/fleet, parking and mobility, access control, or comparable infrastructure environments.
- Prior remote-work experience and the discipline to run a function across time zones.
- Deep expertise in systems integration and software-process delivery in addition to physical install.
- Hands-on experience with network testing and the ability to spot bad work without sending it out for review.
- Working understanding of point-to-point network hardware.
- Background in access control, surveillance/VMS, networking, AV, edge compute, industrial automation, IoT, and/or gate automation equipment.
- Experience managing deployments through a W2 field technician workforce and/or third-party install network.
- PMP or comparable formal PM certification.
- Experience with Hanwha, Wisenet Wave/Network Optix, and/or ClickUp.
- Track record of building operational teams that execute, hiring specialists better than you in their lane, and experimenting with AI to do more with less.
Skills
- Physical technology deployments
- Site implementations
- Field infrastructure rollouts
- Install project management
- Install quality control
- Commercial-grade builds
- Customer outcomes
- Multi-site deployments
- Field technician coordination
- IT/network engineer coordination
- Third-party vendor coordination
- Client stakeholder coordination
- Network architecture
- Project management platforms
- AutoCAD site drawings
- Systems integration
- Software-process delivery
- Network testing
- Point-to-point network hardware
- Access control
- Surveillance/VMS
- Networking
- AV
- Edge compute
- Industrial automation
- IoT
- Gate automation equipment
- W2 field technician workforce management
- Third-party install network management
- PMP certification
- Hanwha
- Wisenet Wave/Network Optix
- ClickUp
- Operational team building
- AI experimentation
Location
- U.S.
Work Type
- Remote
- Onsite
Experience Level
- 5+ years leading physical technology deployments
- 1+ years in a senior implementation, deployment, or product delivery leadership role
Education Level
- Bachelor's degree or equivalent practical experience
Benefits
- Comprehensive Benefits Package including Health, Dental, and Vision Insurance
- 401(k) Retirement Plan Matching
- 18 Paid Holidays
- Unlimited PTO
- Friday Team Lunches
About the Company
- Outpost is building the backbone of freight, reinventing how supply chain infrastructure works in America with carrier agnostic truck terminals.
- As a vertically integrated real estate, operations, and technology company, we acquire and operate mission-critical real estate across the country to serve the largest logistics providers in the world.
- Backed by $1B from Greenpoint Partners, we’re scaling and building the most valuable logistics network in the country.
- We thrive on accountability, integrity, and a shared drive to raise the bar.
- We are excited to reshape the industry alongside a high-performance team with a championship mindset that executes relentlessly.
Equal Opportunity
- Outpost is an Equal Opportunity Employer and Prohibits Discrimination of Any Kind.