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About the Role
We are seeking a Freight Account Manager to manage and grow an assigned book of freight customers. This role involves owning customer relationships, freight pricing, revenue, gross profit, retention, and issue resolution, working closely with customers, carriers, and Dispatch to ensure efficient freight movement and prompt issue resolution.
Responsibilities
- Own an assigned book of non-Pattern freight accounts
- Manage customer relationships and act as the primary point of contact
- Own revenue, gross profit, retention, and account growth
- Quote freight, source carrier rates, and win additional business within existing accounts
- Conduct regular MBRs and QBRs and proactively identify account risks
- Own customer escalations and commercial issues through to resolution
- Respond to customer requests within 2 business hours
- Source and price loads, then hand them off to Dispatch for execution
- Work closely with Dispatch to ensure loads move smoothly and customer expectations are met
- Support Pattern/Middle Mile operations on leg 1 only
Requirements
- Experience in freight, logistics, transportation, 3PL, or customer/account management
- Strong customer service and relationship-building skills
- Understanding of freight pricing, carrier rates, and transportation operations
- Strong communication and problem-solving skills
- Highly organized and able to manage multiple priorities
- Comfortable working with revenue, margins, rates, and spreadsheets
- Proactive and responsive when issues arise
- Strong ownership mentality — you see an issue through until it’s resolved
Skills
- Freight
- Logistics
- Transportation
- 3PL
- Customer Account Management
- Customer Service
- Relationship Building
- Freight Pricing
- Carrier Rates
- Transportation Operations
- Communication
- Problem-Solving
- Organization
- Multi-tasking
- Spreadsheet proficiency
- Proactiveness
- Responsiveness
- Ownership Mentality
- Front
- Relay TMS
- Google Sheets
About the Company
- This is a hands-on role for someone who takes ownership, moves quickly, and is accountable for the customer and the freight — not just the task.