Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Patient Services Coordinator role.

Rezi rewrites your resume against LUX Infusion's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Patient Services Coordinator posting at LUX Infusion — free, in seconds.

About the Role

The Patient Services Coordinator serves as a central point of contact for patients, caregivers, and referring providers, ensuring a welcoming, seamless, and supportive experience. This position is responsible for front-end operational coordination, including scheduling, registration, insurance-related administrative support, patient communications, and visit flow. This role is essential to upholding the luxurious, patient-centered service standards that define LUX Infusion.

Responsibilities

Greet patients, caregivers, and visitors warmly and professionally upon arrival.
Manage patient check-in and check-out processes, including verifying demographic and insurance information, collecting co-pays, obtaining required documentation, and updating records.
Schedule, confirm, and coordinate infusion and injectable therapy appointments.
Serve as a primary non-clinical point of contact for patient questions and service needs.
Support a smooth and efficient patient flow by directing patients and caregivers and communicating delays.
Provide non-clinical support to enhance patient comfort during their visit.
Promote a calm, clean, organized, and patient-ready environment in patient-facing areas.
Observe the patient environment and promptly communicate patient concerns to appropriate staff.
Help patients and caregivers understand visit flow, scheduling expectations, and next steps.
Maintain accurate, timely, and confidential patient records in the EMR system.
Assist with insurance verification, benefits review, and pre-authorization tracking.
Support communication with referring provider offices regarding documentation and scheduling.
Prepare daily schedules, patient paperwork, and administrative materials.
Conduct appointment reminder calls and scheduling adjustments.
Provide administrative support to clinic operations and clinical staff.
Monitor inventory of front office, hospitality, and administrative supplies and assist with ordering.
Uphold infection prevention, safety, privacy, and confidentiality standards.
Participate in orientation, ongoing training, and process improvement efforts.
Support service recovery by responding to non-clinical concerns with empathy and professionalism.
Perform other duties as assigned.

Requirements

Exceptional customer service, hospitality, and interpersonal skills.
Strong verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Strong organizational and time-management skills.
Ability to maintain composure, discretion, and sound judgment in high-volume, emotionally sensitive, or rapidly changing situations.
Working knowledge of medical terminology, patient registration workflows, insurance verification, benefits coordination, and authorization processes preferred.
Proficiency in EMR systems, scheduling software, Microsoft Office applications, and standard office equipment.
Ability to recognize issues that require immediate escalation to licensed clinical staff.
Demonstrated ability to work collaboratively with nursing staff, providers, intake personnel, leadership, and referring offices.
Adaptability, initiative, and problem-solving skills.
Ability to sit, stand, walk, bend, and move throughout the clinic environment for extended periods.
Ability to perform routine front-office and administrative tasks, including phone work, computer use, filing, scanning, and light lifting of office or supply items.
Comfort working in a dynamic clinical environment serving diverse patient populations.
Willingness to travel occasionally to other LUX Infusion locations.
Participate annually in required legal and ethical compliance training.
Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies.
Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual.
Refrain from any behavior that could be considered unethical or unlawful.
Support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm.
Place patients first, work collaboratively with a “stacked‑hands” mindset, and maintain a consistent focus on quality, accountability, and continuous improvement.
Prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.
Assist directly or coordinate appropriate assistance to ensure access to LUX Infusion’s services for individuals with disabilities.

Skills

Customer service
Hospitality
Interpersonal skills
Verbal communication
Written communication
Time management
Organizational skills
EMR systems
Scheduling software
Microsoft Office
Problem-solving
Adaptability
Initiative

Location

U.S.-based

Work Type

Full-time

Experience Level

Entry level

Salary/Compensations

$22—$26 USD

About the Company

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected.
Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.
As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration.
Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.
We lead with compassion and clarity - helping patients feel confident in moments that matter, while giving providers and partners the trust and insight they need to deliver better outcomes.
We believe infusion care deserves more light - more warmth, more clarity, and more connection.
Here, you’ll find: Purpose‑driven work with real impact, A patient‑first, clinician‑led culture, Supportive, collaborative teammates, The opportunity to grow with a company building something meaningful.

Equal Opportunity

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.