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About the Role

The Customer Engineer (CE) is the core driver of our technical go-to-market strategy, acting as a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value, guiding enterprise clients from pre-sales validation through onboarding, deployment, and expansion. As a quota-carrying technologist, you will leverage AI-augmented workflows to focus on high-value architectural design and driving measurable business outcomes.

Responsibilities

Partner with Account Executives to lead technical discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures.
Define, scope, and execute technical evaluation plans for Proof of Concepts (PoCs) and Technical Validations.
Deliver tailored technical presentations, architectural diagrams, and demonstrations.
Address complex technical objections, security compliance questions, and edge-case architectural requirements.
Oversee technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.
Design migration and onboarding blueprints tailored to the customer’s environment.
Act as the lead consultant for customer engineering teams, guiding them through configuration best practices.
Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
Carry a variable quota tied to new business acquisition and/or ongoing account growth.
Ensure deep platform adoption, retain revenue, and identify strategic cross-sell and up-sell opportunities.
Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI.
Act as a trusted technical advisor throughout the entire customer lifecycle.
Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence.
Identify potential deployment risks or integration bottlenecks and provide remediation strategies.
Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks.
Partner with the Enablement Team to design, build, and govern technical resources.
Define, document, and educate internal teams and customers on deliverables such as Standard Operating Procedures (SOPs) and architectural best practices.

Requirements

Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer).
Ability to white-board, design, and articulate complex enterprise network and security architectures.
Excellent communication skills with the ability to translate technical concepts into business outcomes.
Proven track record of operating in a quota-carrying or revenue-aligned environment.
Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
Exceptional presentation and stakeholder management skills.
Depth in at least four of the following technical areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, Developer Platform Fluency.

Skills

DNS
CDN
Zero Trust
Network Security
Workers
Prompt engineering
AI-assisted scripting
Log analysis
LLM utilization
Workflow automation
Python
JavaScript
Bash
Lua
Go
RESTful/GraphQL APIs
SDKs
Webhooks
Infrastructure-as-code (Terraform, Pulumi)
CI/CD pipelines
Observability
Technical Enablement
LLM orchestration
Retrieval-Augmented Generation (RAG) architectures
Model-access controls
PCI DSS
HIPAA
SOC 2
OSI Model layers 1–7
BGP
GRE
TCP/UDP
HTTP(S)
SSL/TLS
WAF
Bot Management
Firewalls
Rate Limiting
(M)TLS
SASE concepts
Speed
Latency
Caching
Video streaming
HTTP/2
TLS 1.3

Location

Austin, TX
Dallas, TX
Raleigh, NC

Work Type

Full-time

Experience Level

Associate
Senior
Staff
Principal

Education Level

Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

About the Company

Cloudflare is on a mission to help build a better Internet by protecting and accelerating millions of websites and Internet properties.
The company runs one of the world’s largest networks, powering customers from individual bloggers to Fortune 500 companies.
Cloudflare protects and accelerates online applications without requiring hardware, software installation, or code changes.
The company's intelligent global network gets smarter with every request, improving performance and reducing attacks.
Cloudflare was recognized on Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
Cloudflare values builders who identify and solve problems using the latest tools, with a culture built on iteration and leveraging AI.
The company fosters a culture that values curiosity over bureaucracy and sees AI as a partner in solving tough problems.
Cloudflare is committed to protecting the free and open Internet through initiatives like Project Galileo, the Athenian Project, and the 1.1.1.1 public DNS resolver.

Equal Opportunity

Cloudflare is proud to be an equal opportunity employer, committed to providing equal employment opportunity for all people and valuing diversity and inclusiveness.
All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
Cloudflare is an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities.