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About the Role
First Databank (FDB) is seeking a Principal Strategic Partner Manager to own one of FDB's largest strategic partnerships, extending consumer medication data into digital health products and AI-enabled technology platforms. This role is responsible for managing the partner relationship, ensuring renewal of the agreement, and driving value realization from FDB solutions.
Responsibilities
- Own the renewal: Hold accountability for renewing the partnership agreement. Build the renewal strategy, track readiness, surface risk early, and lead the renewal with support from FDB executive, legal, and finance teams.
- Expand and deepen relationships: Build regular dialogue across the partner's product, engineering, AI and data, clinical, and business teams. Map stakeholders, secure executive sponsors, and keep decision-makers engaged.
- Own the partner success plan: Translate the partner's goals into measurable outcomes, milestones, owners, and a review cadence. Keep the plan and the account record current as use cases evolve.
- Lead value realization: Establish success measures, review adoption and performance signals, find optimization opportunities, and communicate the impact of FDB content in the partner's consumer products.
- Coordinate FDB's end-to-end experience: Oversee technical onboarding, content and documentation needs, issue resolution, education, and ongoing product engagement, bringing the right FDB experts into each discussion.
- Be the partner's voice inside FDB: Turn partner feedback into clear priorities, decisions, and actions for Product, Development, Content, Implementation, Support, and executive leadership, then close the loop with the partner.
- Lead executive business reviews and strategic working sessions: Connect product capabilities to partner outcomes for technical and nontechnical audiences, remove barriers to progress, and make sure every commitment has an accountable owner.
- Surface expansion opportunities: Identify where the partner's evolving needs create new opportunities and hand them to FDB's sales team, which owns expansion.
Requirements
- 10 or more years in strategic customer success, enterprise account management, strategic partnerships, or consultative client leadership, including ownership of complex, high-value relationships.
- Direct accountability for renewing large enterprise agreements, working with legal, finance, and executive teams.
- Experience partnering with large technology platforms or AI-enabled products, including data integration, content licensing, or API-based solutions.
- A record of building credibility with senior stakeholders in complex, matrixed organizations with competing priorities.
Skills
- Healthcare technology
- Clinical data
- Medication information
- Digital health
- Consumer-facing health or technology products
- Product development
- Technical implementation lifecycles
- Working closely with engineering and data teams
- Supporting global enterprise customers
Location
- San Francisco, CA
Work Type
- Hybrid
Experience Level
- Principal
- Senior
Salary/Compensations
- $165,000—$196,000 USD
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Long term disability insurance
- Life insurance
- Matching 401k
- Flexible spending savings account
- Paid holidays
- Paid time off
- Employee assistance program
About the Company
- FDB is the leading provider of drug and medical device knowledge that helps healthcare professionals make precise decisions.
- FDB enables its information system developer partners to deliver valuable, useful, and differentiated solutions.
- FDB offers more than three decades of experience in transforming medical knowledge into actionable, targeted, and effective solutions that help improve patient safety, operational efficiency, and healthcare outcomes.
- We value Integrity, Respect, Responsibility, Teamwork, and Creativity.
- Offices in South San Francisco and Indianapolis have been awarded Top Workplaces honors since 2016.
Equal Opportunity
- First Databank, Inc. (FDB) endeavors to make www.fdbhealth.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email accommodations@fdbhealth.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.