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About the Role

The Internal Messenger provides exceptional mail and shipping/receiving services, delivering operational functions including scanning, logging, and distributing incoming deliveries. This role supports the onsite business service center by delivering prompt, courteous, and efficient service to all clients and employees, maintaining a professional company image.

Responsibilities

Provides 5-star customer service to all employees.
Performs the initial rough and fine sorts of incoming mail delivered via courier.
Maintains records of daily deliveries in the system and/or log book.
Scans all incoming deliveries once they are logged.
Sorts deliverable items in accordance with the delivery route to ensure maximum efficiency.
Understands privacy rules and does not tamper with packages or documents.
Delivers mail to end users in a timely manner.
Ensures recipients sign for their delivery upon receipt.
Contacts courier/messenger companies regarding status of deliveries.
Maintains the Business Service Center area in a neat and orderly fashion.
Monitors the level of office supplies on the floor and replenishes and orders accordingly.
Proactively seeks out additional work during downtime.
Builds professional relationships with customers and other teams.
Maintains professionalism and composure when interacting with all employees.
Trains back-up and providing guidance on policies and procedures.
Determines what additional support is needed when handling sensitive inquiries.
Provides exceptional customer service to client.
Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed.

Requirements

Ability to work assigned work hours determined by the manager.
Required to maintain an overall professional appearance and attitude.
Adhere to all policies and procedures required.

Skills

Strong verbal and written communication skills.
Excellent customer service skills.
PC skills MS Office Suite experience.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Working knowledge of MFD equipment.
Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
Possesses the ability to work independently and is capable of completing projects.
Ability to determine the correct method and packing material as well as validate packing slips for the accuracy of incoming and outgoing materials.
Excellent organizational and time management skills.
Analytical abilities and aptitude in problem-solving.
Superb written and verbal communication skills.
Current knowledge or ability to learn computer-based systems required for functions of position.

Location

Local travel via foot or public transportation.

Work Type

Full-time

Experience Level

2+ years prior work experience preferred.

Education Level

High School Diploma (or equivalent) required.

Salary/Compensations

$17—$17 USD

Benefits

Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off

About the Company

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies.
Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally.
SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Equal Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.