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About the Role
The Systems Administrator is the primary IT presence at their assigned site(s), responsible for day-to-day infrastructure operations, resolving L3 escalations from the MSP, and executing changes under direction. This role is designed for growth towards Senior Systems Administrator capabilities.
Responsibilities
- Maintain infrastructure health of assigned sites: servers, virtualization, storage, endpoints, local networking.
- Respond to and resolve L3 escalations from the outsourced MSP within defined SLAs.
- Execute infrastructure changes as directed, following RLG change management practices.
- Maintain site infrastructure documentation; update records after every significant change.
- Monitor assigned site infrastructure using RLG tooling; escalate anomalies before they become incidents.
- Perform routine maintenance tasks: patching, backup validation, capacity checks, hardware lifecycle tracking.
- Actively develop proficiency across core technical platforms.
- Engage with Sr. Systems Administrators for guidance on novel problems or complex changes.
- Contribute to runbook documentation based on resolved issues.
Requirements
- 2-5 years of IT infrastructure or systems administration experience.
- Working knowledge of Windows Server, Active Directory, virtualization (VMware or equivalent), networking basics, and endpoint management.
- Comfortable working independently at a site with remote management oversight.
- Organized and reliable; follows process and documents work without being prompted.
Skills
- Windows Server
- Active Directory
- Virtualization (VMware or equivalent)
- Networking basics
- Endpoint management
- Infrastructure health maintenance
- L3 escalation resolution
- Change management
- Documentation
- Infrastructure monitoring
- Routine maintenance (patching, backups, capacity checks)
- Runbook contribution
Experience Level
- 2-5 years
Salary/Compensations
- 80,000 - 90,000 CAD