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About the Role

Perform all intake and assessment functions as the first point of contact for individuals and referral sources on all Responsive Community Care programs. Gather relevant information, assess needs, and ensure appropriate program alignment with funder requirements. Receive, assess, and process all requests for service from potential clients and referral sources. Provide clear and accurate information regarding service eligibility criteria, program offerings, and available support, offering timely referrals to other relevant community resources. Connect adults, seniors, and families to the most appropriate services based on their unique needs and locations, promoting access and equity. Participate in VHA services and quality initiatives, adhering to all VHA policies, procedures, and confidentiality standards.

Responsibilities

Receive inquiries for services and conduct intake assessment.
Conduct comprehensive telephone intake assessments with referral sources and/or clients to determine eligibility for VHA services.
Return all intake inquiries within 24 hours of receipt of calls or emails.
Provide information on VHA’s service policies, and fee structure.
Provide information and referral to all incoming calls if ineligible for VHA programs.
Conduct a financial assessment or refer applicant to appropriate funding source for assessment and subsidy.
Develop a service plan with the client and/or family at the intake level.
Set up client file and input all pertinent information in the database.
Provide monitoring and follow-up service to clients on the waiting list.
Engage with referral sources professionally and collaboratively to understand their needs.
Follow up with referral sources on the outcome of all client referrals.
Maintain an accurate database of who is servicing clients, and when cases are opened/closed.
Support Client Satisfaction Surveys as directed by the manager.
Attend and participate in weekly Case Review meetings.
Maintain accurate and complete documentation for all clients.

Requirements

Bachelor’s degree in a related field: BSW or Social Services combined with 1-3 years' experience.
Registered with the College of Social Workers and Social Service Workers (OCSWSW) (asset).
1 to 3 years of experience as an intake worker or similar position for a social service agency.
Knowledge of the social services available to adults with mental health issues, the disabled, seniors, child, and family.
Excellent intake assessment, formulation, and case planning skills.
Excellent problem-solving skills with a client-centered approach and crisis intervention.
Demonstrated commitment to client and family-centered care.
Working knowledge of Child and Family dynamics.
Working knowledge of Mental Health and Addictions.
Working knowledge of working with diverse ethnic communities and settlement services.
Ability to handle a high volume of telephone intake calls and inquiries.
Knowledge and experience with practical application of employment and health & safety legislation.
Knowledge of the City, TTC routes, and the various components of the Agency is preferred.
Excellent interpersonal, communication, and organizational skills.

Skills

Intake assessment
Case planning
Problem-solving
Client-centered approach
Crisis intervention
Interpersonal communication
Organizational skills

Location

Ontario

Work Type

Temporary full-time contract

Experience Level

1-3 years

Education Level

Bachelor's degree in a related field: BSW or Social Services

Salary/Compensations

$25.04 - $29.61/hour (placement on salary range as per Collective Agreement)

Benefits

Benefits and pension plan for permanent eligible employees
Compensation for education and professional development
Comprehensive orientation and training
Mentorship and peer support
Career development opportunities
Employee and family assistance program
Wellness resources
Perks & discounts
Staff & service provider events

About the Company

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario.
Our team is made up of close to 3,000 caring and committed professionals.
VHA is a leading learning organization.
VHA is accredited with Exemplary Standing by Accreditation Canada.
VHA is an RNAO Best Practice Spotlight Organization designate.
VHA is a founding member agency of United Way Greater Toronto.

Equal Opportunity

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer.
We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA.
We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience.
VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups.
If you require any accommodation, please let us know in advance as we are happy to comply.