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About the Role
Our branded retail team is at the heart of our success, representing the welcoming spirit of our company. We are looking for individuals who are passionate about technology, enjoy connecting with people, and thrive in a supportive team environment to enhance the retail experience in our stores.
Responsibilities
- Enhance the retail experience in our stores by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products.
- Find opportunities, anticipate customer needs, and deliver on sales targets.
- Engage customers through inbound and outbound outreach programs to grow sales by acquiring new customers and driving overall customer retention.
- Represent Rogers and Fido brands in-store and at local community events.
Requirements
- Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals.
- Commitment to Diversity, Equity, Inclusion, Belonging, and Accessibility.
- Ability to deliver against sales targets through exceptional customer service, strong product knowledge, and customer-focused upselling.
- Ability to adjust quickly to changing situations and find solutions to unexpected challenges in a dynamic environment.
- Minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays.
- Must clear a criminal/credit background check and ID verification.
Skills
- Customer service
- Product knowledge
- Sales
- Communication
Location
- 218 Yonge Street, Unit 1113 (5340), Toronto, ON
Work Type
- Part time
- Onsite
Salary/Compensations
- Uncapped commissions and a competitive compensation package
Benefits
- Up to 50% employee discounts on Rogers and Fido services
- Comprehensive health benefits
- Parental leave top‑up
- Mental health coverage
- EFAP
- RRSP
- TFSA
- Pension plans
- Company‑matched share purchase options
- Self-driven career development programs
- Rogers First: priority in applying to internal roles of interest
About the Company
- At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.
- We believe that in-person connection strengthens our culture and drives industry-leading performance.
- At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong.
Equal Opportunity
- We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work.
- Everyone who applies for a job will be considered.
- We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.
- We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best.