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About the Role

The Manager Inflight Entertainment & Onboard Technology is the Customer-obsessed owner of all of JetBlue’s in-flight entertainment and connectivity platforms, responsible for the innovation, evolution, and operationalization of JetBlue’s next-gen Customer Experience. This role leads cross-functional teams and manages the end-to-end Inflight Entertainment (IFE) and connectivity (Fly-Fi) roadmap with an emphasis on new feature development and adoption. The Manager is also responsible for reporting and analytics, acting as the primary relationship holder with business partners, and managing the IFE and connectivity products and budget.

Responsibilities

Act as the owner of JetBlue’s end-to-end new feature development roadmap across each seatback system and connectivity platform, leading the cross-functional team responsible for the development and implementation of all JetBlue's Inflight Entertainment initiatives.
Establish design best practices for Fly-Fi and seatback, optimizing UX/UI for engagement.
Act as the key stakeholder for all new fleet/product development, working cross-functionally with Fleet, Design, Brand, Tech Ops, FP&A and Sourcing.
Identify, secure, and oversee all Movie Studio deals and partnerships needed to deliver on IFE&C Strategy, using analytics to improve title selection and onboard merchandising.
Monitor and manage all business partner service level agreements, contractual obligations, and overall reliability performance.
Drive accountability across internal stakeholders and external business partners for successful delivery, operational readiness, and continuous improvement of inflight entertainment and connectivity products.
Lead cross-functional execution of onboard technology deployments across seatback and Fly-Fi, software releases, and fleet implementations.
Partner with Technical Operations, IT, Digital, Inflight, Customer Insights, and Product Design & CEX teams to proactively identify operational risks, performance gaps, and service improvement opportunities.
Build, manage, and plan across the monthly IFE&C budget, working with FP&A regularly to refine and optimize forecasts and meet cost targets.
Identify opportunities to optimize operational efficiencies, reduce costs, and support ancillary revenue growth.
Establish and oversee product success metrics, operational KPIs, and reporting cadences for onboard digital products.
Evaluate and implement emerging technologies, including AI-driven analytics, personalization, and recommendation capabilities.
Utilize AI-enabled tools and advanced analytics to support reporting automation, customer behavior analysis, performance tracking, and strategic decision-making.
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
Other duties as assigned.

Requirements

Bachelor’s degree in business, Technology, Aviation Management or a relevant field, OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience.
Five (5) years’ experience in product development and/or management or another relevant field.
Two (2) years’ experience leading large cross-functional product launches and teams.
Experience managing and negotiating with external Business Partners.
Project management experience including in-depth knowledge of project planning methodologies and tools.
Knowledge of commercial airline, content management and related technology.
Able to work flexible hours and be available for emergency response on short notice.
Knowledge of management concepts, practices, and techniques.
Knowledge of an airline’s key business groups/departments.
Ability to work effectively with all levels and in diverse environments.
Comfortable speaking in front of a large audience including senior leadership.
Available for overnight travel (up to 30%).
In possession of valid travel documents and the ability to travel in and out of the United States.
Must pass a pre-employment drug test.
Must be legally eligible to work in the country in which the position is located.
Authorization to work in the US is required, this position is not eligible for visa sponsorship.

Skills

Product development
Product management
Cross-functional team leadership
Business partner management
Negotiation
Project management
UX/UI optimization
Content management
Airline technology
Data analysis
Reporting
Budget management
Emerging technologies
AI-driven analytics
Personalization
Recommendation capabilities

Location

Work Type

Hybrid

Experience Level

Manager

Education Level

Bachelor's degree
High School Diploma/GED

Salary/Compensations

$114,000.00 - $170,000.00 per year

Benefits

Performance bonuses
Restricted stock units
Healthcare benefits
401(k) plan and company match
Crewmember stock purchase plan
Short-term and long-term disability coverage
Basic life insurance
Free space available travel on JetBlue

About the Company

JetBlue is an airline committed to the values of Safety, Caring, Integrity, Passion and Fun.

Equal Opportunity

JetBlue is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.