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About the Role

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives fluent in English/Spanish to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

Responsibilities

Answer inbound calls and assist members with questions related to AAA memberships
Deliver personalized, proactive solutions and recommend valuable products and services
Engage with members using strong communication and a friendly, problem-solving mindset
Think quickly and critically to resolve issues—this is not a scripted environment
Navigate multiple systems and tools while actively listening and multitasking
Maintain a positive, can-do attitude in a fast-paced and evolving environment
Participate in ongoing coaching and development to continually enhance your performance

Requirements

Must reside in the State of Texas
Dedicated, quiet workspace without interruptions
Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.)
Modem/Router must be in the same room as the computer equipment with a minimum of 50 - 100 mbps download and 10 mbps upload
Demonstrated ability to uphold productivity and confidentiality in a remote setting
Regular attendance in virtual team meetings and training sessions
Availability during standard business hours and flexibility for possible shift adjustments
Prior customer service experience (recent call center experience preferred)
Bilingual skills in English and Spanish, are required
Excellent communication skills (written, verbal, and listening)
Ability to multitask and navigate computer systems in real time
A flexible, “can-do” mindset and willingness to adapt to change
High school diploma or GED
Ability to pass a background check and drug screening
Must reside within the State of Texas

Skills

English/Spanish fluency
Communication skills
Problem-solving
Multitasking
Active listening
Adaptability

Location

State of Texas

Work Type

Full-time
Remote Training
Remote Work

Experience Level

Recent call center experience preferred

Education Level

High school diploma or GED

Salary/Compensations

$24.00 – $26.00/hour

Benefits

Comprehensive Benefits Package
Growth & Advancement Opportunities
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company-provided computer and partial internet reimbursement

About the Company

Auto Club Enterprises is the largest club within the national AAA federation.
We have nearly 17,000 employees in 24 states helping more than 18 million members.
The strength of our organization is our employees.
Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.
When we embrace our diversity – we win.
With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

Equal Opportunity

AAA is an Equal Opportunity Employer
Our organization participates in E-Verify