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About the Role
The AVP, CXO Strategy & Transformation will drive the development and stewardship of an integrated CXO vision and Client platform strategy and execution. This role acts as a senior strategic integrator, bringing together strategy, transformation, performance reporting, and analytics to simplify operations, sharpen decision-making, and link investments to outcomes.
Responsibilities
- Shape and steward the Client Experience Office strategy and transformation agenda.
- Build the transformation capability and operating disciplines needed to move strategy into execution.
- Lead an insight-driven performance approach, partnering with Data and Finance.
- Modernize performance management and executive reporting.
- Guide portfolio and investment prioritization.
- Develop executive-level strategic narratives and recommendations.
- Advance the Client Experience Office’s AI strategy.
- Lead through influence across a complex matrix, partnering with various departments.
Requirements
- 10+ years of progressive experience in strategy, transformation, business management, consulting, financial services, client experience, operations, technology enablement or related corporate leadership roles.
- Demonstrated experience leading or supporting enterprise transformation, strategic planning, portfolio management, executive governance or performance management.
- Experience working with senior executives and senior governance forums.
- Ability to translate complex business, financial, technology, risk and client information into clear strategic recommendations.
- Experience designing or improving performance-management frameworks, business reviews, scorecards, dashboards or executive reporting.
- Strong financial and analytical capability.
- Demonstrated success partnering across Technology, Finance, Data, Digital, Marketing, Operations, Risk and business teams within a complex, matrixed organization.
- Experience leading teams, developing talent and improving operating models or ways of working.
- Strategic problem solving and the ability to identify the implications behind quantitative and qualitative information.
- Sound judgment and the ability to prioritize opportunities based on business value, feasibility and risk.
- A pragmatic, action-oriented approach to moving complex initiatives from strategy through execution.
- Clear, concise executive communication and the ability to influence across functions and levels.
- Collaborative leadership with a commitment to coaching and developing others.
Location
- Canada
Work Type
- Hybrid
Experience Level
- 10+ years
Salary/Compensations
- 155,000 - 225,000
Benefits
- Competitive salary and bonus program
- Flexible group insurance program
- Share Ownership Program with employer matching contributions
About the Company
- Sun Life is driven by its Purpose: helping Clients achieve lifetime financial security and live healthier lives.
- Values: caring, authentic, bold, inspiring, and impactful.
- Proud to be included in Great Place to Work's 2026 list of Canada's Best Workplaces.
Equal Opportunity
- Diversity and inclusion have always been at the core of our values at Sun Life.
- A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues.
- We welcome applications from qualified individuals from all backgrounds.
- Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.