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About the Role

Brooklyn Justice Initiatives is seeking a Case Manager to support the Diversion team, specifically the Rapid Engagement Tier. This role is critical for daily program operations, including conducting intakes, facilitating sessions, preparing completion letters, and referring participants to community resources.

Responsibilities

Provide individualized case management, including needs assessments and referrals to social services, mental health support, legal services, employment resources, and other relevant resources.
Facilitate and contribute to the development or revision of psychoeducational curricula, restorative justice circles, and brief interventions designed for rapid engagement.
Conduct follow-up with participants to provide voluntary ongoing support or resource connections beyond the initial session.
Assist with crisis intervention and de-escalation when needed, maintaining a trauma-informed and participant-centered approach.
Provide intake support and case management services to pre-arraignment and High Utilizer participants.
Maintain effective communication with court stakeholders, including defense attorneys, prosecutors, and court staff, to support seamless program operations.
Support outreach and coordination with community-based partners to expand access to responsive, culturally competent services.
Collaborate with Rapid RESET staffing teams to ensure daily coverage aligned with court calendars and appearance volumes.
Maintain accurate and organized participant documentation, including intake assessments, HIPAA and consent forms, legal documents, and attendance records.
Maintain appropriate participant information in electronic databases and hard files.
Track attendance, input accurate information into the internal case management system and shared databases, and ensure data quality and integrity.
Prepare and circulate certificates of program completion and provide written and verbal updates to court stakeholders.
Support participant navigation between legal system partners and community programming to ensure smooth engagement.
Participate in team meetings, team building activities, trainings, and court-based initiatives that advance the program models.
Assist with outreach and representation at community-based events, including occasional evening and weekend programming.
Perform other duties as necessary to support program and departmental operations.

Requirements

Bachelor’s degree or a minimum of 3-4 years of experience working in a social service setting.
Experience working in a court or criminal justice setting strongly preferred.
Experience in case management, community advocacy, diversion programs, or social services, strongly preferred.
Experience in group facilitation required.
Excellent interpersonal, communication, and problem-solving skills.
Ability to work collaboratively with diverse stakeholders, including law enforcement, attorneys, and community organizations.
Strong understanding of the criminal legal system and the impact of incarceration on individuals and communities.
Familiarity with technology, case management databases, Slack, Zoom, and Microsoft.
Fluency in Spanish preferred, but not required.
Must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Candidates are expected to provide accurate and truthful information throughout the hiring process.

Skills

Case management
Community advocacy
Diversion programs
Social services
Group facilitation
Interpersonal skills
Communication skills
Problem-solving skills
Collaboration
Criminal legal system understanding
Technology proficiency
Case management databases
Slack
Zoom
Microsoft Office Suite

Location

Brooklyn, New York

Work Type

Full-time
Some evening and weekend hours required

Experience Level

3-4 years of experience working in a social service setting

Education Level

Bachelor’s degree

Salary/Compensations

$52,000 - $65,400 per year

Benefits

Comprehensive healthcare with a national network
Free basic dental coverage
Vision insurance
Short-term and long-term disability
Life insurance
Flexible spending accounts including commuter FSA
Talkspace and Ginger for mental health care
403(b) retirement plan with a two-to-one employer contribution up to 5%

About the Company

The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice.
Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods.
With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through operating programs, conducting original research, and providing expert assistance and policy guidance.
Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide.

Equal Opportunity

The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace.
We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law.
We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system.
Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.