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About the Role
The Loyalty Manager is responsible for developing relationships with Select Guest members and acting as a point of contact for them. This position will oversee the Concierge Department and is responsible for their continuous training. This position is also responsible for working closely with areas of operation relating to the guest experience that include but are not limited to Reservations, Front Desk, PBX, Guest Services, Activities, Housekeeping and Food and Beverage.
Responsibilities
- Develop relationships with Select Guest members.
- Act as a point of contact for Select Guest members.
- Oversee the Concierge Department.
- Provide continuous training for the Concierge Department.
- Work closely with areas of operation relating to the guest experience, including Reservations, Front Desk, PBX, Guest Services, Activities, Housekeeping, and Food and Beverage.
Requirements
- Previous experience working in a hospitality setting.
- Able to operate Open Table, Go-Concierge, Opera, software programs.
- Able to multi-task and handle guest concerns according to a 5-diamond service level.
Skills
- Excellent oral and communication skills
- Computer proficiency
- Excellent knowledge of local community and surrounding areas.
- Excellent problem solving skills
- Organizational skills
Location
- New York City
Work Type
- Full-time
Experience Level
- Previous experience working in a hospitality setting
Education Level
- Bachelor's degree from an accredited university, or equivalent work experience in hospitality
About the Company
- This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan.
- The Omni Berkshire Place is steps away from Fortune 500 companies and some of the city’s most illustrious sites like Fifth Avenue Shopping, St. Patrick’s Cathedral, Rockefeller Center, Central Park, and Broadway Theatres.
- Combining modern technology and fresh contemporary décor, the reinvented New York City accommodations have a residential feel that will appeal to both business and leisure travelers.
- The Omni Berkshire Place’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.
- We embody a culture of respect, gratitude and empowerment day in and day out.
- If you are a friendly, motivated person, with a passion to serve others, the Omni Berkshire Place may be your perfect match.
Equal Opportunity
- Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
- The EEO is the Law poster is available using the following link: EEOC is the Law Poster.
- Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
- If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.