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About the Role
Payments Canada is seeking a Senior Human Resources Business Partner (SHRBP) to act as a strategic partner and internal advisor. This role drives initiatives impacting employee engagement, organizational effectiveness, change management, operational efficiency, and workplace culture. The SHRBP champions retention, equity, and professional development for mid-level managers and early-career talent, while serving as a trusted advisor to the senior leadership team.
Responsibilities
- Partner with leaders to identify and address strategic people issues within their business units and deliver innovative HR solutions.
- Advise executives and senior management on leadership dynamics and succession planning, and counsel leaders and employees on performance, career progression, and professional development.
- Cultivate consultative relationships with business leaders to ensure HR interventions align with business priorities.
- Lead and contribute to cross-functional HR projects and strategic initiatives aligned with the People Strategy.
- Partner in building, forecasting, and managing annual workforce plans and headcount budgets.
- Conduct capability gap analyses, identify critical roles, and drive succession planning and talent pipeline strategies.
- Translate complex data sets, turnover trends, retention risks, and compensation equity metrics into actionable business insights.
- Guide business leaders through compensation cycles, merit reviews, and performance incentive programs.
- Provide strategic advice on off-cycle promotions, job evaluations, market rate adjustments, and retention packages.
- Champion organizational change by collaborating on communication, restructuring, and action plans.
- Manage sensitive HR issues and conduct investigations into workplace complaints and disputes.
- Champion employee engagement initiatives through surveys, focus groups, and analytics.
- Foster a culture of inclusion, psychological safety, and employer branding.
- Monitor industry trends, legislative updates, and HR best practices to ensure policies and programs are modern, competitive, and compliant.
- Liaise with Marketing and Communications on employee-facing communication initiatives.
Requirements
- Bachelor’s degree in human resources, Business Administration, Industrial Relations, or a related discipline (or equivalent practical experience).
- Minimum seven (7) years of progressive HR experience.
- At least three (3) years operating as an HR Business Partner directly advising senior and executive leaders.
- Deep, applied knowledge of relevant federal and provincial employment standards, human rights codes, and workplace regulations.
- Comprehensive command of contemporary HR disciplines, including workforce planning, job evaluation, succession management, and employee relations frameworks.
- Proficiency with productivity platforms (Microsoft Office Suite, Google Workspace).
- Hands-on familiarity with Human Resources Information Systems (HRIS) and Applicant Tracking Systems (ATS).
- Superior written and verbal communication skills.
- Demonstrated ability to coordinate multiple high-priority deadlines simultaneously.
- Anticipate bottlenecks, solve problems with minimal oversight, and reprioritize effectively.
- Highly developed interpersonal skills with the proven ability to build trust, maintain confidentiality, and sustain good relations.
- Sound attention to detail, ensuring thoroughness and accuracy.
- Energetic, self-motivated, quick-learner, able to assume full accountability and drive solutions with minimal supervision.
Skills
- Strategic Alignment and Advisory
- Workforce Strategy, Analytics and Total Rewards
- Organizational Effectiveness, Change and Workplace Relations
- Culture, Employee Engagement and Culture
- Develop and Mentor others
- Demonstrate Mature Confidence
- Think Strategically
- Make Decisions
- Drive Success
- Apply Business Acumen
- Microsoft Office Suite
- Google Workspace
- Human Resources Information Systems (HRIS)
- Applicant Tracking Systems (ATS)
Location
- Hybrid (remote/office)
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
- Minimum 7 years progressive HR experience
- Minimum 3 years HR Business Partner experience advising senior/executive leaders
Education Level
- Bachelor's degree in human resources, Business Administration, Industrial Relations, or a related discipline (or equivalent practical experience)
- CHRP or CHRL designation is strongly preferred
Salary/Compensations
- Target starting rate: $119,850
Benefits
- Flexible, hybrid (remote/office) environment.
- Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching.
- Comprehensive health and dental benefit coverage, including mental health coverage, life insurance, and a health spending account.
- Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown, and cultural holiday observance days.
- 26 weeks of paid maternity and parental leave top-up.
- Rewards and recognition program.
- Access to office gym facilities.
- Internal and external professional development opportunities.
- Fun team and organizational events.
- Monthly all staff forums led by the Executive Leadership Team.
About the Company
- Payments Canada is at the forefront of the Canadian payment ecosystem, making payments easier, smarter, and safer for all Canadians.
- We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day.
- We are a public purpose, non-profit organization situated at the center of Canada’s payment ecosystem.
- We convene ecosystem participants to discuss diverse interests and navigate industry challenges.
- Our values are: Inspire trust, build community and enable change.
- Our culture fosters authenticity, collaboration, innovation, and development, empowering employees and driving meaningful contributions.
Equal Opportunity
- Payments Canada is dedicated to fair, transparent, and inclusive hiring.
- We are an equal opportunity employer and value diversity at our company.
- Our recruitment process uses automated tools (not generative AI) to objectively screen applications.
- We are committed to making everyone feel they can be themselves and thrive at work.
- We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities, and visible minorities.
- We will provide special accommodation for candidates requiring it during the interview process.
- Preference will be given to Canadian citizens and permanent residents.