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About the Role
The HWSC Supervisor ensures Hillside Work Scholarship Connection’s mission, policies, and core model are implemented successfully in their assigned school(s) through the performance of the Youth Advocates (YAs). This position develops, leads, and inspires the YAs to meet the student’s needs through delivery of the core model, after school programming, summer programming, and family engagement activities. The HWSC Supervisor oversees the efficiency of the day-to-day operations of the HWSC program including staff scheduling, hiring, training, and the safety of youth, families, and staff.
Responsibilities
- Ensure core services, after school programming, summer programming, post-secondary support, and family engagement activities are delivered and tracked accurately and efficiently.
- Connect and build strong relationships with school-based personnel and leverage connections to generate positive outcomes for HW-SC students.
- Delegate, monitor, and provide support to YAs to ensure services outlined by the core service model are received by eligible students.
- Re-assign work to YAs to cover absences or gaps in caseload coverage to ensure all goals are met.
- Coordinate YA staff schedules to meet program needs while minimizing costs and controlling overtime expenses.
- Review and analyze reports, identify performance gaps, and coordinate action plans to improve individual and/or team performance.
- Conduct one-to-one meetings with YAs, parent contacts, mentor contacts, teacher interactions, IGP completion, enrichment attendance, tutoring referrals and receipt of tutoring, enrollment goals, wait list and capacity.
- Effectively manage expenses against budgetary parameters.
- Ensure HW-SC students eligible for YETA are connected to the YETA program and Post-Secondary Support Plan programming.
- Communicate, support, and link Hillside mission, vision, values, goals, and strategies to everyday work.
- Establish clear, meaningful, challenging, and attainable objectives and expectations aligned with organizational goals.
- Align work with people, delegate tasks according to strengths and interests, and ensure staff have the skills and resources to be successful.
- Provide staff with coaching, training, and opportunities for growth.
- Treat staff fairly and consistently, share accountability when delegating, and involve staff in setting performance goals.
- Ensure Hillside policies, procedures, and all applicable governmental laws/regulations/guidelines are followed.
- Make decisions and have the authority to implement decisions within the area of responsibility.
Requirements
- Unrestricted, valid NYS driver’s license with a clean driving record and minimum insurance coverage that meets agency standards.
- Must be able to work a variable scheduling including evenings and weekends.
- Must be able to drive to and from multiple work/school sites during your work shift.
- Occasional sitting (up to 4 hours).
- Occasional standing (up to 1 hour).
- Occasional walking (up to 2.5 hours).
- Occasional driving (up to 8 hours).
- Continuous balancing (up to 8 hours).
- Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours).
- Lifting up to 50 lbs. (staff may be required to move and lift desks, set up tables, large screens, backdrops, etc.), 10-15 lbs. on a daily basis.
- Carrying up to 55 lbs. approximately 10-100 ft., 10-15 lbs. on a daily basis.
- Frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.).
- Occasional exposure to dust, fumes, gases or chemicals.
- Close toed shoes required.
- Protective Shields, Universal Precaution PPE, Gloves for toileting and food preparation required.
- Ability to change positions as needed.
- May be required to climb stairs as necessary.
- May be required to transport students to community events or home sites that may occasionally expose employee to cigarette smoke, cleaning supplies, recreational marijuana, pets etc.
Skills
- Intermediate technology skills (e-mail, Microsoft Word, Excel, PowerPoint).
- Proficient in using technology as a management reporting tool.
- Project management skills managing complex, multifaceted projects resulting in measurable successes and program growth.
- Knowledge of and ability to apply services from the school site and community resources.
- Knowledge of and ability to apply theoretical and practical adolescent development and positive youth development.
- Recognize signs and symptoms of students heading at risk and ability to address with appropriate interventions for student.
Location
- School sites
Work Type
- Full-time
- Variable scheduling including evenings and weekends
Experience Level
- Minimum 4 years of relevant experience in human services, childhood or youth development, student mentoring, workforce development, coaching adolescent youth, or related field required.
- Minimum 3 years of leadership experience required.
Education Level
- Bachelor’s Degree in Education, Human Services, Business or related field required.
Salary/Compensations
- $23.50 Minimum pay rate
- $33.00 Maximum pay rate, based on experience.
Benefits
- Generous paid time off
- Paid holidays
- Comprehensive medical, dental and vision coverage
- Flexible spending account
- 403(b) retirement savings plan with employer match
- Employee Assistance Plan
About the Company
- At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community.
- We provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma.
- From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.
- Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace.
- By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.
Equal Opportunity
- Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people.
- Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply.
- Upon request, reasonable accommodations will be provided for the disabled.